I’ve read through a number of the industry thought leaders to get an understanding of how DevOps is being communicated out there. As with so much else in life, you can start at Wikipedia to get a general understanding:
DevOps … is a term used to refer to a set of practices that emphasize the collaboration and communication of both software developers and information technology (IT) professionals while automating the process of software delivery and infrastructure changes.
This is the opening sentence and neatly sums up my understanding of the approach. However, I know there are haters out there that have zero trust for that source. Let’s go to another from AgileAdmin:
DevOps is the practice of Operations and Development engineers participating together in the entire service lifecycle, from design through the development process to production support.
While I think these are pretty well informed people doing good work, that might be an overly obscure source of information. Let’s try Gartner, who everyone trots out when trying to make a point (when Gartner supports the point they’re trying to make anyway):
DevOps represents a change in IT culture, focusing on rapid IT service delivery through the adoption of agile, lean practices in the context of a system-oriented approach. DevOps emphasizes people (and culture), and seeks to improve collaboration between Operations and Development teams. DevOps implementations utilize technology – especially automation tools that can leverage an increasingly programmable and dynamic infrastructure from a lifecycle perspective.
Typical Gartner, very wordy. However, when you peel it apart a little, you can tell that it’s largely in sync with the other definitions. In short, DevOps is meant to represent a crossover between Development and Operations (the infrastructure and management part of IT, including DBAs).
I have successfully worked within an environment that implemented a DevOps approach to development, deployment and maintenance. I regularly teach classes and provide consulting on how to approach DevOps from the Ops perspective. Heck, I’ve written books on DevOps.
All of this is just a setup to complain that you’re letting me down. It’s not that I’m not providing you the information and methods needed for you to implement DevOps within your environment. No, it’s you.
Please, developers, don’t get smug. I’m starting with you because you’re a core part of the problem here. Go back and re-read the definitions of DevOps … I’ll wait … You have to notice one salient point. Nowhere does it say, “Developers rule the world”, or “Developers have ‘SA’ privileges”, or “We get to ignore the Operations side of IT and do anything we want”. No, instead, it talks about cooperation.
I get it, you’ve put up with DBAs and all the headaches they create for decades (they’ll get their turn). However, the fix to the problem is not attempting to eliminate Operations. You still need the specialists within Operations to get your job done. Eliminating them will, if nothing else, put you into the on-call rota (and I know from the number of times I’ve attempted to give developers my phone, only to have it summarily rejected, you don’t want that).
I’ve read the treatises on the full-stack developer, only to find that more than a few of them leave out little things like high availability in the systems they build. They don’t worry about disaster recovery too much while programming because it’s going to slow things down. In fact, all the issues around things going just horribly wrong are written off. I even saw someone arguing that they were a full-stack developer because they could code the front-end and could work with the back-end and the rest was just: “Operational details increasingly handled by service providers.”
Ha! No kidding. Operational details? You mean security, backups, HA, DR, all the stuff that your Operations team does? In short, you’re not actually full-stack but instead are relying on others to provide you an operational space, let’s say, within which to do your development. In short, Operations specialists, like DBAs maybe?
So you do need DevOps. You’re going to build code that has to live within the operational space provided for you. For you to deliver better quality code faster, wouldn’t it help for that operational space to ‘shift left’, to move closer to you and your development so that your code works when it ultimately lands in Production? If all that’s true, then you want to, need to, communicate with the Operations people and the DBAs. Which brings me to the DBAs.
Hey guys! Said “No” to someone this morning, or is it a slow day?
You’ve spent many years developing the knowledge necessary to set up a well functioning database, the server it sits on, backups (and backup testing), your Availability Group, and that off-site DR location in New Jersey. And yes, all those trips to the middle of nowhere were pretty awful. Then, out of nowhere, this development team wants to do some crazy thing with Entity Framework (yeah, I’ve seen some of the queries) and all you can see is another trip to New Jersey (I’d suggest looking at Azure). The answer is “No”.
Automating deployments? No.
Shifting Production databases to the left? Left? No.
Source control? Tried that in 2002. No.
Every single time I point out how you guys say “No” to everything, I get the litany of reasons why, well, of course, you’re perfectly reasonable creatures and you’re more than open to what the developers want, but they’re wrong, so, NO.
It’s time to learn a new word. Code is going to change faster and faster. New technologies are not slowing down, they’re speeding up. Further, as service offerings get better, aspects of your job (not your whole job) are going to go away. You need to get on the bandwagon and start to communicate with your brethren in the Development community. I’m saying this because they need you and your knowledge. If you take part, in a DevOps way, in what they do, you can exert positive influences. Where? Let’s talk about that.
There have been, and, in our increasingly connected and interconnected world, will continue to be, a large number of spectacular failures with technology. I want to point the finger at all of us for these failures. It’s not Development. It’s not Operations. It’s us. We’re in it together. If we don’t communicate with each other, share our knowledge, we’re going to mess up horribly.
For example, I know that you know that you should both take backups and validate those backups. However, have you worked with your other teams in development to ensure that they know? I think the short answer is probably no based on what happened to GitLab.
How about the fact that you should have some pretty stringent controls on when you’re in Production versus when you’re in a Test environment? We use completely different logins right? We use different tool settings and all the different ways we can to ensure we don’t accidently drop stuff in Production, right? Or, maybe this hasn’t been communicated as thoroughly as we thought, as evidenced by the recent AWS outage.
And if you have an outage, you’ve done the work to ensure that you have a disaster recovery process (even if it means a trip to New Jersey)? Well, the problems above exposed more than a few companies that hadn’t quite thought through all those operational details increasingly handled by (in this case non-existent) service providers.
It gets even more fundamental than that. Backups are frequently ignored by startups and small organizations that are overly focused on change. Fundamental behaviors of information storage such as ACID properties are dismissed, incorrectly it turns out.
I’m not saying that all these problems are solved by DevOps. I am saying that more, better, faster communication between the specializations involved in Development and the specializations involved in Operations will lead to fewer of these types of problems. DevOps provides that communication mechanism.
It’s not me, it’s you
I know the whole break-up thing is supposed to go the other way (to my shame, I’ve used that line). However, we’re not breaking up. I refuse to let this go. I know that DevOps as a communication mechanism and process not only works, but it makes everyone’s lives better. Developers deliver higher quality code, faster. DBAs have safer, more stable Production environments. Most of all, the business gets new, better functionality in order to make money. After all, that’s what it’s all about, supporting the business. We have a common goal. We have mechanisms for automation and communication. Let’s start using them and deliver DevOps.
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