As the impact of COVID-19 increases across the globe, I wanted to explain the steps we’re taking to ensure continuity of customer service during the coming weeks.
We aim to maintain the level of service that our customers expect from Redgate, as well as ensure that we keep our people safe. Additionally, we want to make sure our offices aren’t helping to spread of the virus – we’ll be making decisions over the coming period about whether to ask employees to work from home as more information becomes available.
We’ve taken several steps to try and minimise the disruption over the coming period including restricting business travel, encouraging best hygiene practices and ensuring that people across all areas of our business are set up to work from outside the office.
Fortunately, we are a global business that is experienced in working with our customers remotely, over the phone or email, rather than in person, and as a result we expect little disruption to your experience with us. We’ve built a business over the last 20 years that largely interacts with customers virtually – whether to try our products, get support, get updates or for any other way you might need support from Redgate. We will continue to support customers, develop our products and publish resources to help people working with our products.
Like many organisations we have had to change some of our plans. We won’t be running some of the face-to-face events that we had planned for the coming months, instead switching these to virtual events so that our customers can still get access to educational resources and hear from our teams.
This is a worrying time for everyone, but we hope with these measures in place that Redgate can be something you can rely on during this pandemic.
If you have any questions about our products or services, please visit our Support pages.
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