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New wizard design in the Microsoft Azure portal

There’s little doubt that Microsoft has been investing heavily in the (re)design of many of its existing products and taking a different approach when creating its newest products. Some have been quite successful whilst others have been met with a wall of criticism and even anger (Windows 8 anyone?). read more

My experience working in product support

I’ve had a bit of a rude awakening over the last few weeks. I’ve had to start handling support tickets for the product I’m working on. Product support?! I’m in the UX team! I DO NOT get my hands dirty. Ever. It has been a bit of a culture shock. You know it’s having... read more

The install experience: an important link in the chain

A product’s installer is something that can often be forgotten about in the evaluation process of more traditional desktop software. When you actually stop to think about it for a moment – once a user has the executable and double clicks on it, it’s the beginning of our first real experience of the tool.... read more

Designing for delight: delight at the end and not at the start

I recently attended a talk by Giles Colborne on the topic of ‘designing for delight’. In the presentation he suggested that the ‘feeling of delight’ is often preceded by a state of anxiety. It’s not ‘cute details’ that cause delight but the ‘effortless resolution’ of anxiety. This is an interesting observation and a scenario... read more

Changing user behaviour in a second

I’ve begun working on a small internal project at Redgate to improve our site search. The first port of call however was to improve the time it took for results to be returned. The results were taking around 1.4 seconds to be displayed, which may not sound like a huge amount but is a... read more

Designing SQL Storage Compress: from mock-ups to release

The most recent project I’ve been working, SQL Storage Compress, has now been released (Yeah!). I thought I’d share some of the designs created at the beginning of the project illustrating how some rough ideas created using Balsamiq mock-ups now look like in the final implementation. I should say that the examples below are... read more

Software East UX night roundup

I think it’s more than fair to say that the UX night at Redgate, a Software East event, was a great success and fun. (Disclaimer: I should say that I work at Redgate so every positive word I write on this blog should be read with that in mind). I met lots of interesting... read more