Security and compliance
Ensure data security and compliance with data masking, monitoring, and change traceability
At Redgate, we’re dedicated to ensuring our customers’ success with our solutions. Our Product Support team, composed of highly skilled subject matter experts, is committed to providing exceptional assistance.
We help our customers overcome challenges and maximize the value of our products. This dedication is reflected in our customer satisfaction score of 95%.
How to get in touch
Support cases can be raised via the Redgate support portal or via email.
Response times
Our support engineers will respond within 2 business days of issue receipt.
16/5 coverage
Our product support team is available Monday to Friday, excluding public holidays between 9 AM and 1 AM GMT.
I can honestly say I have received the best customer-centric service from Redgate than any other place”
95%Customer Satisfaction Score (CSAT)
Our top priority is you. We’re dedicated to building genuine partnerships and customer satisfaction is at the core of everything we do. Simply put, we’re passionate about helping our customers. And our goal is to make sure you feel confident, supported, and fully empowered to use your tools.”
The support is the best in the industry! They are fast, friendly, knowledgeable and concerned.”