Security and compliance
Ensure data security and compliance with data masking, monitoring, and change traceability
We understand the importance of having the right level of support at every stage. Be first in line, prevent issues proactively and always reach the right expert – for the peace of mind your investment deserves.
Benefits of Premium Support
Accelerated support, every time
Redgate Premium Support offers extended coverage, faster response times and priority case review to reduce wait times and minimize business disruption.
Maximize ongoing value
With upgrade support and architectural reviews, you can proactively prevent issues and optimize performance, ensuring continuous value from your Redgate solution.
Reach the right expert
Jump directly to the subject matter expert best placed to resolve your issue, from the very first interaction. As experts build knowledge of your environment over time, context is retained and re-explanation is reduced.
[Support expert] did a fantastic job determining the cause of my issue and giving me the exact fix that I needed…really appreciate [support expert's] knowledge of the products he supports.”
30%quicker full resolution
What's included
| Feature | Standard Support | Premium Support |
|---|---|---|
| P1 Coverage | 16/5 | 24/7 |
| P1 Response Time | Up to 10 hours | 1 hour |
| P1 Holiday Support | ||
| Jump to L3/SME | ||
| Priority Case Review | ||
| Architecture Review | ||
| Upgrade Support |
See full list of Standard and Premium Support features (pdf)
Product availability
Find out more
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