Product Support Engineer

We’re looking for a passionate and talented person to help our Product Support team provide exceptional customer support for Redgate tools. You’ll need to thrive on solving problems for customers every day, always aiming to deliver them a great customer experience. We need a customer service master – someone who feels our customers’ pain and always goes that extra mile to get them out of a jam.

You’ll partner with our customers via phone, email, and remote web sessions to help find solutions to their technical challenges. At the same time, you’ll champion our products and provide our internal product development teams with valuable customer feedback.

If this sounds like you, and a role you’d be interested in, then we’d love to hear from you. Click on the ‘apply now’ button below, or if you’d like to speak to someone about the opportunity first, then get in touch.

What makes you a Redgate Product Support Engineer?

  • You have a successful track record working in a technical environment and a knack for understanding tricky technical concepts.
  • You have a passion for delivering the highest quality customer service
  • You’re a self-motivated team player who relishes every opportunity to problem-solve and troubleshoot
  • You have a good understanding of Windows permissions and concepts
  • You have a basic understanding of networking concepts and troubleshooting practices
  • You have a solid understanding of how to troubleshoot issues in a Windows environment
  • You have some past experience working on a help desk or service desk environment
  • You have a passion for technology

What would really help?

  • Previous experience on a product support or help desk
  • Previous experience in a customer service role
  • Experience setting up and maintaining Windows Server and/or clusters
  • Knowledge of installing and maintaining web servers (IIS, Apache)
  • SQL Server administration experience (backing up or restoring databases)
  • Scripting or basic programming knowledge
  • An understanding of installing and maintaining SQL Source Control systems (Subversion, TFS, Git), and setting up and maintaining Virtual Machines (VMWare, Microsoft HyperV)

What’s the package?

  • You’ll work 40 hours per week, Monday to Friday, with flexible work time.
  • Salary is £28k – £45k depending on experience.
  • A great benefits package.
Apply for this job now

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How to apply

Apply below with a CV and covering letter.

Apply for this job now

We use a third-party recruitment system. We will always get back to you, so please check your junk folder, as sometimes our emails won’t show in your inbox.

Take a look at our privacy policy to find out how your data is looked after.

Related articles from our blog

The Redgate Recruitment process

Step 1

Step 1. Application

Step one is your application. So write a letter and upload it on the page for the job you’re interested in. Tell us about yourself, your skills and experience, and talk about why you’d like to work at Redgate. Include a CV, or a link to your LinkedIn page, and if you'd like to show some of your work, attach your portfolio or point us to Stack Overflow or GitHub.

Step 2

Step 2. Assessment

We’ll acknowledge your application straight away, review it and keep you updated on your progress. We might also email an assessment to complete, or invite you for a brief telephone interview. If we don’t think you’re suitable, we’ll inform you – and tell you why. We won’t let you down, we’ll try and help you.

Step 3

Step 3. 1st Interview

Step three is an interview in our Cambridge office. We’ll talk about your work history, your covering letter or video, and any assessments you’ve completed. You might also be asked to do some work-based tests and, if you’re applying for a technical role, expect technical questions – we love talking tech.

Step 4

Step 4. 2nd Interview

The second interview typically lasts two hours. You’ll be talking to different people, you may well meet people you’ll be working with, and we’ll allow time for you to ask questions. We don’t have a dress code at Redgate, by the way, so dress in whatever makes you comfortable.

Step 1

Step 5. Offer

If we think you’d be great at Redgate, we’ll make an offer and iron out any details like relocation issues. If we don’t think you’ll fit in right away, we’ll tell you why. Some people have taken our advice, boned up their knowledge and come back a year later and got a job. It helps.

This is our typical recruitment process, though for some roles it might be a bit different.

Find out more

Our users love us and usability is frequently given as the reason they chose a Redgate tool.

We want to be the place you do the best work of your life.

What makes our culture tick

Our passion

We're passionate about giving people the room, the resources, and the freedom to develop their careers, and do great work.

Our personality

If The Book of Redgate has any point at all (which is debatable), its purpose is to capture the mysterious essence of Redgate and present the 13 values we live by in a remarkably readable way.

Read the latest Book of Redgate

Or dig in to the nostalgia-filled 2010 edition

“I was looking for a mini Google, but in Cambridge.

I can’t believe I’ve found it.”