Product Support Engineer

Redgate Software

Redgate creates simple software to help data professionals get the most value out of any database. Our solutions solve complex database management challenges across the DevOps lifecycle, making life easier for IT leaders, development, and operations teams by increasing efficiency, reducing errors, and protecting business-critical data. The data community trusts Redgate to balance speed to market, team collaboration, and data protection.

Find out more about us here:

· Redgate Software – Culture

· Flexa Careers

· Glassdoor

· RepVue

As a Product Support Engineer, you’ll be the first point of contact for customers who need help with our tools. You’ll troubleshoot issues, provide clear guidance, and collaborate with Product, Engineering, and Customer Success teams to ensure customer feedback shapes future product development.

This is a role where you’ll grow your technical skills, build strong relationships with customers, and make a direct impact on how Redgate delivers world-class support.

What You’ll Do

  • Provide technical support via email, phone, and chat

  • Run remote screen-share sessions to diagnose and resolve issues

  • Work closely with Product and Engineering to feed customer insights into future releases

  • Write knowledgebase articles and blogs to help customers get the most out of our tools

  • Support colleagues by explaining technical concepts clearly and simply

  • Troubleshoot issues across Windows and Linux environments, networking, and databases

About You

You’ll thrive in this role if you:

  • Have experience working in a technical environment or service desk

  • Enjoy learning and explaining tricky technical concepts

  • Are passionate about delivering outstanding customer service

  • Have a good understanding of Windows and Linux permissions, networking, and troubleshooting

  • Are commercially minded, balancing technical excellence with business outcomes

  • Are self-motivated, collaborative, and enthusiastic about problem-solving

Bonus points if you:

  • Have experience with SQL Server, Postgres, MongoDB, or MySQL

  • Know your way around web servers (IIS, Apache) or Windows Server setups

  • Have scripting or programming knowledge

  • Understand DevOps principles or AI technologies

What We Offer

At Redgate, you’ll join a supportive, values-led culture where people are the driving force behind our success. We offer:

· Salary is £35,000 - £45,000

Why join us?

At Redgate, we believe supporting and empowering our people is key to our success. We create an environment where you can thrive in your career and enjoy every moment of your journey with us.

Benefits include competitive salary, comprehensive health coverage, monthly wellbeing allowance, flexible working arrangements, generous paid time off, employee assistance program, community and social events. Find out more on our benefits page, or see what our employees said on our Flexa page!

Redgate has adopted a flexible-hybrid model. This means that people will work flexibly with a blend of remote (home) and co-located (office) work, with teams having the flexibility to decide which location best suits the outcomes they need to deliver.

Our diversity, equity, inclusion & belonging commitments

We believe diverse teams are better at solving problems and fostering a creative culture. We aim to offer a workplace where everyone feels a sense of belonging and can thrive.

  • Recruitment & retention: hiring and retaining diverse talent.

  • Authenticity & belonging: promoting inclusive language and behaviours.

  • Growth: supporting personal and professional development.

We support DEIB through our inclusion forum (Belong at Redgate) and regular DEIB events. Redgate is an equal opportunity employer, welcoming applications from all backgrounds. If you need accommodation, please let us know via our application process or email careers@red-gate.com.

Learn more about our commitment to diversity on our diversity page.

While we outline the qualities we typically seek, we recognise that you may possess additional attributes and skills that could make you an excellent fit for our team. We do not discriminate based on race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Apply for this job now

Please only apply for roles through our website, as we are unable to accept applications made by email.

Take a look at our privacy policy to find out how your data is looked after.

Achieving work-life balance has never been more important and so Redgate has adopted a flexible-hybrid model. This means that people will work flexibly with a blend of remote (home) and co-located (office) work, with teams having the flexibility to decide the cadence that best suits the outcomes they need to deliver.

Where you work and how frequently you attend the office will depend on the nature of your role, make-up of the team and the type of work that you need to do. A weekly visit to the office is likely for most people to support our collaborative culture, as well as other ad-hoc collaborative activities as required by the business. So, if you are able to travel to & from the office safely in a day, that works well for us.

How to apply

Apply below with a CV and covering letter.

Apply for this job now

Share this job opportunity

Please only apply for roles through our website, as we are unable to accept applications made by email.

Take a look at our privacy policy to find out how your data is looked after.

Achieving work-life balance has never been more important and so Redgate has adopted a flexible-hybrid model. This means that people will work flexibly with a blend of remote (home) and co-located (office) work, with teams having the flexibility to decide the cadence that best suits the outcomes they need to deliver.

Where you work and how frequently you attend the office will depend on the nature of your role, make-up of the team and the type of work that you need to do. A weekly visit to the office is likely for most people to support our collaborative culture, as well as other ad-hoc collaborative activities as required by the business. So, if you are able to travel to & from the office safely in a day, that works well for us.

Our hiring process

Application

Tell us about yourself, your skills and experience, and talk about why you’d like to work at Redgate.

Include a CV, or a link to your LinkedIn page, and if you'd like to show some of your work, attach your portfolio or point us to Stack Overflow or GitHub.

Assessments

We’ll acknowledge your application straight away, review it and keep you updated on your progress. We might also email an assessment to complete, or invite you for a brief telephone interview. If we don’t think you’re suitable we’ll tell you why. We won’t let you down, we’ll try and help you.

Our assessments focus on how well you’re able to do the job – we won’t ask you to solve arbitrary logic puzzles.

Interviews

You’ll be talking to different people, you may well meet people you’ll be working with, and we’ll allow time for you to ask questions. We don’t have a dress code at Redgate, by the way, so dress in whatever makes you comfortable.

We want you to be relaxed and at your best in our interviews. If there's anything you'd especially like us to ask you about, or any parts of the interview you dread, let us know.

Offer

If we think you’d be great at Redgate, we’ll make an offer and iron out any details like relocation issues.

If we don’t think you’ll fit in right away, we’ll tell you why. Some people have taken our advice and come back a year later and got a job.