Sarah Lahiff

6 November 2025

26 Years of Customer Feedback: 4 Things We’ve Learned

Redgate has grown alongside the database community for more than 26 years. From our first product in 1999 to the tools we continue to build today, one thing has remained constant: our belief that listening leads to better software, stronger relationships, and lasting trust.

Real Progress Starts with Listening

Reaching our 26th year has given us time to reflect on what really drives progress at Redgate. It’s not just the products we’ve released, but the conversations that shaped them.

Every milestone, every improvement, and every product decision has been influenced by feedback from DBAs, developers and data teams who rely on our tools to help them work more efficiently.

One such tool is Redgate Monitor and, as our CEO Jakub Lamik says, “I spend a lot of time reading customer feedback and one thing I hear over and over again is how much people value the experience they have with Redgate Monitor.

“Whether it’s the world-class support team that genuinely helps the DBA community, the clear documentation that makes onboarding painless, or the time saved through automation and efficiency, it’s feedback like this that reminds us why we build the product the way we do.”

Jakub’s reflection captures the essence of how we work, with feedback being the foundation of how we build, improve, and measure success. Listening has always been our most powerful tool for progress.

Recognition is Built on Trust and Consistency

Our commitment to listening is reflected in how customers describe their experience of working with us. Only recently we received Best Results (Enterprise), Users Love Us, and Momentum Leaders accolades from G2 for Fall 2025. 

“From the very beginning, I always felt that Redgate was open to suggestions and feature requests. Obviously, nothing we said just instantly appeared in the product, but I kept seeing the feature requests we had made for Redgate Monitor appearing in the roadmap. It’s really nice to see that they’re truly interested in the partnership and learning from their customers, and this hasn’t changed in the nine years I’ve been working with them.”
Thomas Kronawitter, Head of Data-Driven Applications & Services at Grenke GmbH

Being recognized this way matters because it represents real people and real experiences, not just metrics. It shows that people feel supported, valued and confident in the Redgate tools they use every day. Ultimately, they trust us – which leads us onto our next key learning from the past 26 years.

Build for the Long Term – Not just Quick Wins

Listening is not reactive, and doesn’t stop when a product is released. It’s crucial to how we plan for the future, allowing us to make decisions that hold up over time and ensure that progress never comes at the expense of trust – a trust that has been built up through our genuine understanding of the challenges database teams face and our efforts to make their lives easier.

“At Redgate, we’ve always taken a different approach,” says our Chief Product Officer, David Gummer. “We build for the long term and invest in products that deliver real value, not short-term wins.”

Redgate Monitor is a great example of that, as David explains.

“It’s been developed entirely in-house, from the ground up, by teams who deeply understand what DBAs and developers need. This gives us full control over quality, innovation and pricing, and allows us to keep improving without passing unnecessary costs onto our customers.”

Graham McMillan (Chief Technology Officer), adds: “We’ve invested heavily over the years to make Monitor intuitive, powerful, and reliable – one tool that supports multiple database engines, with clear visibility and automation that saves time every day.” 

We understand that the most meaningful innovations are the ones making life better for those using them, so whether it’s eliminating the 3am wake-up calls a DBA might encounter when a database goes down, or offering peace of mind to managers when it comes to data security and compliance, Redgate Monitor fully encapsulates that principle.

Continuing the Cycle

The database world will keep changing, and so will we. New technologies will emerge, new expectations will form, and new challenges will appear. What will not change is how we respond.

“Redgate want to help me. They want to help me improve my company, they want to help me get my databases to work better, and I think they care. Every time I log a ticket or make a comment, I get something back saying thank you very much, we’ll look into it.”
David Postlethwaite, Senior DBA at Banking Circle

With 26 years of experience behind us, we know that listening is not something that just happens before we build or after we release – the process itself is embedded in every step we take.

That’s why it’ll always be at the heart of what we do. It’s how we innovate, stay connected to our community, and keep earning the trust of the people and teams who depend on our software every day.

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