Redgate (which means Red Gate Software Limited and its subsidiaries) respects your privacy. All information you give us is held with the utmost care and security.
Our use of personal data is in accordance with the General Data Protection Regulations 2016 (GDPR).
We collect common types of personal information, such as: name, job title, company, postal address, email address, phone number, and IP address.
We will use the personal information provided to us to:
This privacy notice tells you what to expect when Redgate collects personal information. It contains more information about:
When you visit one of our websites, we collect standard internet log information and details of visitor behavior patterns, including through the use of third-party analytics services (such as Google Analytics). We do this to understand how people are using our websites, to manage their operation and to diagnose any problems.
We also use third-party services to help us identify visitors to our website to improve the way we offer our products and services.
Our website search is powered by Google. Search queries and results are logged anonymously to help us improve our website and search functionality. No user-specific data is collected by either Redgate or any third party.
Your web browser allows you to control whether cookies can be stored by our websites. However, disabling cookies will prevent certain parts of our websites from working correctly. Your web browser’s documentation has more information on controlling cookie behavior.
We send newsletters using HubSpot and Amazon Simple Email Service. We gather statistics around email opening and interaction using industry-standard technologies, including tracking pixels, to analyze the performance or email campaigns. We use data about your interactions with our emails as an indicator of your interest in our products. We may also use your interaction with our previous newsletters to send you more appropriate information in the future.
You can opt out of receiving these newsletters at any time by clicking the unsubscribe link in these emails, or by managing your email preferences. For SQL Server Central, manage your preferences here.
Redgate maintains a presence on Twitter, Facebook and LinkedIn. We manage your interactions with us using HubSpot as well as using social media platforms directly.
If you send us a message via social media, we may include this in our CRM systems.
If you engage with our support teams, we may ask you to provide additional information to help us assist you (like diagnostic logs). We may share this internally with our teams to support you and to enable them to reproduce and fix product issues. We may also cross reference your interactions with us in order to understand the customer journey, improve our self-help articles and to give you the best support experience.
Some of our products also include feedback mechanisms such as live chat. If you’re signed into the product, we’ll see your name and email address when you chat to us. Any information you send to us in the chat session will be shared with our product development and support teams.
We record some calls for training and quality purposes to help us evaluate our performance and better understand the needs of our customers. If you live in the USA and two-party consent is required, we’ll let you know we’re recording the call at the start.
Our products send usage and fault reporting information to us. We use this to:
We use your basic environment and high-level usage data in conjunction with your records in our marketing and CRM systems. Your use of individual features is submitted anonymously and is not linked to your identity.
Some of our products allow you to submit error reports if something goes wrong. These contain logs and other diagnostic data, and you can choose to include your contact details and any additional information you think may be useful. Our support and development teams use this data to improve our products.
If you choose not to include diagnostic data with an error report, an anonymous record of the type of error which occurred will be sent. This allows us to measure how many of our customers experience errors and prioritise our focus for product development.
If you apply for a role at Redgate, we will use the information you provide to assess your application.
If you are unsuccessful in your application, we will remove your data after 6 months. We may ask your permission to keep your details on file in our talent pool.
Redgate uses select third parties to help us process data which helps us deliver our products and services to you. We do not sell any data regarding your use of our products or services except as part of a reorganization or a sale of the assets of Redgate, and we will ensure that your privacy continues to be protected.
Some of our product teams use Slack to work with customers to guide the development of our products, and get feedback on features we're planning or developing.
If you join one of these instances, your username and any messages or files you post in public channels will be visible to teams within Redgate and any other customers who have joined the instance. Any messages you post in private channels will only be visible to Redgate teams and other customers in those channels (normally other colleagues from your organization).
If you wish to delete your account on one of these instances, you should deactivate your account in Slack, then contact us at firstname.lastname@example.org. This will remove your profile information; any messages or files you have posted will remain.
If you use our Redgate University content, we will identify you by the email address you sign in with so we can track your progress through the courses we offer, provide you with recognition of your achievements, and grant you access to content based on any Redgate licenses you have purchased or been assigned.
Your colleagues who manage your organisation's licenses may invite you to use Redgate University content. If you wish to delete your Redgate University account, contact us at email@example.com.
In order to provide a global service, we transfer information to Red Gate Software Inc. and our service providers situated outside the European Economic Area [EEA], and it may be processed by staff operating outside the EEA. When we do this, we take steps to ensure that your privacy rights continue to be protected in accordance with EU data protection law.
Under the GDPR, you have rights as an individual which you can exercise in relation to the information we hold about you:
Redgate tries to meet the highest standards when collecting and using personal information. We take complaints very seriously. If you feel our collection or use of information is unfair, misleading or inappropriate, we encourage you to bring this to our attention. We also welcome any suggestions for improving our procedures.
If you have any questions regarding this policy, or wish to make a complaint about the way we’ve handled your personal information, contact firstname.lastname@example.org.
If you become aware of a security vulnerability in any of Redgate's products, services or websites, contact email@example.com.
We encourage the responsible disclosure of security issues, and will act quickly on any vulnerabilities reported. We will not take legal action against you if you:
Redgate is the data controller for the information you provide unless otherwise stated. If you have any queries about the process or how we handle your information, contact firstname.lastname@example.org.
You can also write to us at:
Red Gate Software Limited
Cambridge Business Park
In compliance with the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have the right to cancel an order within 14 days of purchase.
To cancel, please complete our cancellation form, and send it to Red Gate Software Ltd by post, fax, or email.
Red Gate Software Ltd. (No. 3857576) was incorporated on 12/10/1999 under UK law and, where applicable, complies with all UK laws and regulations.
Red Gate Software Inc. was incorporated on 21/1/2011, under the laws of the State of California (US) and, where applicable, complies with all federal and state laws and regulations.