Redgate products come with one year of Support & Upgrades as part of the package.
By renewing you ensure that you, and the tools you rely on, are always up to date with bug fixes, platform support, and new features.
If something goes wrong, you can rely on Redgate's dedicated team of Product Support Engineers for help. They're available by phone or email – whichever's easiest for you – and handle 24,000 customer enquires a year, with 95% satisfaction.
Here are the key ways Support & Upgrades lowers your total cost of ownership, brings you extra value from your tools, and keeps you ahead of the game.
For the duration of your Support & Upgrades package, you won't need to pay for upgrades and updates, which insures you against any price rises.
The cost of Support & Upgrades is also less than buying a new version when it comes out, so it's likely it will save you money in the long term.
Perhaps more importantly, because the pace of software development is increasing, you need to keep ahead of your competitors by making the most of every innovation.
As our software roadmaps demonstrate, we’re actively developing our software to continually deliver value and ensure our users stay current with the very latest advances on the SQL Server and Oracle platforms.
2 business hours median response time from our Product Support Team
10 bug fixes a day
That small issue can become a big problem if it’s not resolved quickly. That's why our dedicated Product Support Engineers offer support by email, phone, or remote session, and aim to respond within two business days, although most queries are answered within two hours.
If complications arise, the product development teams can also be called on to, for example, recreate the problem on our own servers and find the remedy faster.
So however large or small your own software development team is, you know we’re here to back you up, remove the risk from your database development process, and help you keep your business on track.
16,320 support tickets resolved in 2020
93% Customer Satisfaction for our Support Team in 2020
We encourage our users to adopt continuous delivery whenever possible and we practice what we preach. Our product teams typically work in two week sprints and release updates on a regular, ongoing basis.
While minor releases such as bug fixes are free, Support & Upgrades customers can access the latest major upgrades the moment they’re released.
There’s no waiting, no need to visit an external website, no requirement to fill in any forms. Simply by going to Check for updates in the help menu of your supported software, you can upgrade to the latest version, start using the new functionality immediately, and stay at the forefront of database development.
With your Support & Upgrades package, you’ll receive invitations to live product training sessions on the latest features and tips for success, and live Q&As with our experts. You’ll also benefit from step-by-step training videos and technical articles to help you learn new ways of using your products.
All our resources are available on-demand so you can easily fit training around your work commitments. We’ll guide you to relevant content to ensure you don’t miss out on any training.
357 videos published and counting
337 articles published and counting
“Probably the best customer service I have ever experienced.”
“Great support experience. I would recommend Redgate to anyone.”
“This was an excellent support experience. I wish all my support interactions went this smoothly.”
“Really impressed by the speed to resolve and release a fix, if only all software vendors I dealt with were this good.”
"Working in the support team at Redgate is different to any support team I’ve known. The customer is always the focal point and motivation of any work we do. I love that I’m free to adapt how I help a customer based on their needs and learn from our customers to continually improve the customer experience at Redgate. I enjoy speaking with our customers and I’m proud to offer a personal experience".
"As part of the support team I’ve seen many customer focused changes that have improved the experience we deliver. I enjoy troubleshooting with customers, guiding them through the steps and hopefully teaching them something new. At Redgate our personal approach has allowed me to get to know some regular users better and it’s rewarding to be working our customers to achieve their goals.”
To renew your Support & Upgrades package, or if your package has lapsed and you want to purchase an upgrade, get in touch - we'll be happy to help:
If you know your license key, the product you'd like to upgrade, and the number of licenses you'd like, let us know those details.
Support & Upgrades is offered with most of our software, but doesn't apply to .NET Reflector, our MySQL tools, or our free tools.