Continue your access to all benefits
By renewing your subscription licenses, you ensure that you have continuous access to the tools you rely on, and you are always up to date with bug fixes, platform support, and new features.
If something goes wrong, you can rely on Redgate's dedicated team of Product Support Engineers for help. They're available by phone or email – whichever's easiest for you – and handle 24,000 customer enquires a year, with 94% satisfaction.
Perpetual licenses come with one year of Support and Upgrades as part of the package which you need to renew to continue your access to technical support, product upgrades, customer training content and all other benefits. If you let your support package lapse you will be unable to renew it and will instead need to purchase a brand new license.
That small issue can become a big problem if it’s not resolved quickly. That's why our dedicated Product Support Engineers offer support by email, phone, or remote session, and aim to respond within two business days, although most queries are answered within two hours.
If complications arise, the product development teams can also be called on to, for example, recreate the problem on our own servers and find the remedy faster.
So however large or small your own software development team is, you know we’re here to back you up, remove the risk from your database development process, and help you keep your business on track.
13,852 support tickets resolved in 2021
94% Customer Satisfaction for our Support Team in 2021
We encourage our users to adopt continuous delivery whenever possible and we practice what we preach. Our product teams typically work in two week sprints and release updates on a regular, ongoing basis.
While minor releases such as bug fixes are free, customers with subscription licenses or active Support & Upgrades package can access the latest major product upgrades the moment they’re released.
There’s no waiting, no need to visit an external website, no requirement to fill in any forms. Simply by going to Check for updates in the help menu of your supported software, you can upgrade to the latest version, start using the new functionality immediately, and stay at the forefront of database development.
With your subscription or active Support & Upgrades package, you’ll receive invitations to live product training sessions on the latest features and best practice tips for success, and live Q&As with our experts. You’ll also benefit from step-by-step training videos and technical articles to help you learn new ways of using your products.
All our resources are available on-demand so you can easily fit training around your work commitments. We’ll guide you to relevant content to ensure you don’t miss out on any training.
494 videos published and counting
1,135 articles published and counting
“Alex's support was nothing short of awe inspiring. He provided thorough details on how to troubleshoot further and resolve the issue with blazing fast response speeds. In the vast post-apocalyptic wasteland of unresponsive and unfriendly vendor support, Alex's assistance was akin to stumbling upon a fount of never-ending clean water and fuel. Redgate support rules the Thunderdome as far as I'm concerned. Stay awesome Alex and company.”
“Probably the best customer service I have ever experienced.”
“Great support experience. I would recommend Redgate to anyone.”
“This was an excellent support experience. I wish all my support interactions went this smoothly.”
“Really impressed by the speed to resolve and release a fix, if only all software vendors I dealt with were this good.”
"Working in the support team at Redgate is different to any support team I’ve known. The customer is always the focal point and motivation of any work we do. I love that I’m free to adapt how I help a customer based on their needs and learn from our customers to continually improve the customer experience at Redgate. I enjoy speaking with our customers and I’m proud to offer a personal experience".
"As part of the support team I’ve seen many customer focused changes that have improved the experience we deliver. I enjoy troubleshooting with customers, guiding them through the steps and hopefully teaching them something new. At Redgate our personal approach has allowed me to get to know some regular users better and it’s rewarding to be working our customers to achieve their goals.”
To renew your Support & Upgrades package, or if your package has lapsed and you want to purchase an upgrade, get in touch - we'll be happy to help:
If you know your license key, the product you'd like to upgrade, and the number of licenses you'd like, let us know those details.
Support & Upgrades is offered with most of our software, but doesn't apply to .NET Reflector, our MySQL tools, or our free tools.