When it came to the digital customer experience, internal processes were seriously impeding progress. A lack of alignment between development and change management processes was slowing down delivery and triggering unreliable deployments, which in turn were causing downtime that was unnecessarily disruptive to customers and risked serious reputational impact.
Avoiding failed deployments is business-critical for this sector, so the IT executive set the BI & Data Warehouse team a six-month project to:
Once there was visibility of the processes in place across the different functions that were responsible for the software development cycle, the project lead identified that it was database deployment that was still heavily manual and slowing down the pipeline. Application development had already adopted more efficient methods and a best practice technology stack.
While application teams had the ability to commit and push changes to source control, the database teams were stuck creating their own scripts and sharing them via a file folder. This in turn revealed a compliance vulnerability: with no version history for the database, the team could be exposed in a reputation-damaging audit, for not having watertight processes around the appropriate handling of sensitive data.
(IDC #EUR145261019 June 2019)
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