A European national airline
Lack of alignment between development and change management processes causing slow, unreliable deployments and downtime
Introducing version control and automation to database development with industry-standard tooling
Increased speed and reliability of deployments, reduced downtime, time freed for development teams
A European national airline, renowned for high-quality service, emerged from a period of modernizing the fleet to enhance and improve passenger experience. Focus now turned to the technical division, who were under pressure to review their innovation cycle and to drive customer-facing features and products that would cement further gains in an increasingly competitive market.
When it came to the digital customer experience, internal processes were seriously impeding progress. A lack of alignment between development and change management processes was slowing down delivery and triggering unreliable deployments, which in turn were causing downtime that was unnecessarily disruptive to customers and risked serious reputational impact.
Avoiding failed deployments is business-critical for this sector, so the IT executive set the BI & Data Warehouse team a six-month project to:
Once there was visibility of the processes in place across the different functions that were responsible for the software development cycle, the project lead identified that it was database deployment that was still heavily manual and slowing down the pipeline. Application development had already adopted more efficient methods and a best practice technology stack.
While application teams had the ability to commit and push changes to source control, the database teams were stuck creating their own scripts and sharing them via a file folder. This in turn revealed a compliance vulnerability: with no version history for the database, the team could be exposed in a reputation-damaging audit, for not having watertight processes around the appropriate handling of sensitive data.
It immediately became apparent that introducing version control and automation to database development would create the sought-for alignment, reduce the risk of errors, and deliver the greatest gains in efficiencies to speed up delivery.
As customers expect not only a world-class experience, but also that their data will be secure, the opportunity to create an audit trail of what changes had been made, when, where, and by who instantly offered an opportunity to reduce the compliance risk.
The team decided to:
(IDC #EUR145261019 June 2019)
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