There are two ways you can purchase from us:
We can quote and invoice in US Dollars, British Pounds, or Euros.
You will need to submit a PO to orders@red-gate.com if you agree to our standard 14-day payment terms. Otherwise, you need to contact us at sales@red-gate.com to provide more information. Once processed, the invoice will include the PO number for reference in the upper-right-hand corner of the page.
This depends on where you're located:
Redgate accept the following cards: Visa, Mastercard, and American Express. To make a payment by credit card please use the online link provided on the bottom of your invoice or via the quote provided.
Contact your card issuer in the first instance. Redgate Software is a UK company and your card may be restricted to your country of residence. Your card issuer may need to approve the transaction before any further attempts.
Please get in touch with one of our Credit Controllers at invoices@red-gate.com.
Redgate will only ever charge the gross amount on the Invoice. Any additional charges would have been applied by your card issuer, possibly due to that Redgate Software is a UK company and the payment may be an international transaction.
No. As all our products are supplied electronically, there are no shipping or distribution costs.
As soon as your order is processed, no matter which method of payment you choose, you will receive an email that will contain invoice information (if you pay by credit card, this will show as paid) and will contain the activation keys that you have purchased. We aim to process all orders within 24 hours of receipt.
Yes, Redgate offers a 14-day money back guarantee. Full details of our guarantee can be found in section 10.8 of our EULA.
Outside of this period (more than 14 days after purchase) any refunds will be at Redgate's sole discretion.
NET fourteen (14) days from the issue date of the invoice. The issue date is located on the right hand side of your invoice.
We use a US-based lockbox facility for checks. Please remit to: Redgate Software Limited, P.O. Box 845066, Boston, MA, 02284-5066, United States.
Redgate’s Tax ID number is 980467324.
Redgate is classified as a small business.
| SIC | 62012 |
| NAICS | 334614 |
| UNSPC | 43230000 |
| CAGE | U05L0 |
Redgate is a corporation.
Redgate Software Limited, Newnham House, Cambridge Business Park, Cambridge, CB4 0WZ, United Kingdom.
As we are based in the UK, this is not required. If you have any questions about this, please contact us at invoices@red-gate.com.
Redgate’s VAT registration number is GB 257 5659 61.
Redgate’s DUNS number is 238660927.
Our PAN Card Number is: AAGCR0652N.
Please get in touch with one of our Credit Controllers at invoices@red-gate.com.
Please get in touch with one of our Credit Controllers at invoices@red-gate.com.
Please contact the IP team at invoices@red-gate.com who will apply to HMRC. This process can take 8-10 weeks. If a specific form is required for your country, please complete and email to the IP team.
Please get in touch with one of our Credit Controllers at invoices@red-gate.com.
Most of our tools are licensed per user. A few are licensed per server, such as SQL Monitor and SQL Backup Pro, or by capacity, such as SQL Clone and Data Masker for SQL Server.
To see how each product is licensed, take a look at our Software Editions page.
In the case of the SQL Toolbelt, where there's a mixture of licenses, you would need to purchase additional licenses of the server tools if the number of servers is larger than the number of users. We offer discounts when you buy multiple licenses. Contact us at sales@red-gate.com for more information.You will create an account, known as Redgate ID, to view your serial numbers, quotes and invoices, as well as purchase upgrades or manage your newsletter subscriptions. If you've ever saved a quote or bought a Redgate product you will already have an account created. To create an account, click 'don't have a Redgate ID' and follow the registration process.
Logging in gives you access to improved license management making it simpler to use products on multiple machines. License owners and admins will be able to see who's using their licenses and reassign them as necessary. You can find out more information here.
When you purchase the product, you are sent an invoice that contains your serial number. You use the serial number to activate the product. If you cannot find your invoice, you can review your serial numbers at https://www.red-gate.com/myserialnumbers.
If you are reinstalling products on the same computer, for example following installation of a new operating system, you can re-activate the products using the same serial number (this does not affect the number of distinct activations for the serial number). To install products on a different computer, you can deactivate the products on the old computer using the deactivation tool, and then re-activate them on the new computer.
For further important information regarding licensing and activation, please visit our support center.
Yes. Please contact us with details of what you have, and what you would like, for pricing information.
Most of our products have a perpetual license, meaning once you make the initial purchase the license will always work as long as the version you are using is compatible.
One year of support & upgrades is included as standard with the initial purchase, but you can extend your coverage for up to three years.
You have the option to renew your support & upgrades package when it comes up to expiry date. We highly recommend this option as you will receive:
We don't sell support & upgrade packages for a few of our products, in particular .NET Reflector, our MySQL tools, and our free tools.
If you haven't bought support & upgrades, you can get answers to support questions through our documentation and forums. However, we can't guarantee that forum questions will be answered, or that the answers given are correct (if another user answers the question, for example).
Software listed as Subscription Software on our Software editions page, does not have a perpetual license. To keep using it, you need to renew your subscription, which includes support and upgrades.
For our perpetually licensed products, all minor releases, such as bug fixes, are free. For major updates, supported customers receive upgrades to the latest version of the product they've purchased, for free.
If you have an active license for our Subscription software, you're entitled to all major and minor releases as part of your package.
Major upcoming releases are on our roadmap.
If your software isn't listed, please get in touch with your account manager, or email sales@red-gate.com if you don't have an account manager.
Check out what's planned for Redgate products in our current product roadmap.
Yes. Please contact us with details of what you have, and what you would like, for pricing information.
Compliant Database DevOps
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Monitor performance and availability
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