There are two ways you can purchase from us:

1. Email us at sales@red-gate.com to request a quote, specifying which product(s) you are interested in, then return the quote to us, with a purchase order number (if applicable). You will then be sent an invoice, payable within 14 days. Alternatively, you could create your own quote online, by selecting your products and saving the quote.
2. Purchase securely online with a debit or credit card, by choosing which products you are interested in, filling in your details, and submitting your order. If you have any problems using our website, please contact us for further help. After the order is completed, you will receive an invoice, which will be marked as paid.

We can quote and invoice in US Dollars, British Pounds, Euros, or Australian Dollars (AU).

Buying with a purchase order

You will need to submit a purchase order referencing your quote number to orders@red-gate.com. Please note our standard payment terms are 14 days.

Redgate can provide custom private offers via the AWS and Azure Cloud Marketplaces. If you contact sales@red-gate.com we will be able to assist you with this.

Yes, we will apply any relevant taxes on your invoice. Please provide any valid VAT Number or tax exemption certification to orders@red-gate.com prior to requesting your invoice.

Redgate accept all major debit and credit cards through our payment gateway provider Stripe. To make a payment by card please use the online link provided on the bottom of your quote or invoice.

Please enter the address that your credit card is registered to. If using a corporate card, please seek guidance from your Finance department to confirm the exact address where your card is registered.

Contact your card issuer in the first instance. Red Gate Software Ltd is a UK company and your card may be restricted to your country of residence. Your card issuer may need to approve the transaction before you make any further payment attempts.

Please get in touch with our Transactional Finance team at invoices@red-gate.com.

Redgate will only ever charge the gross amount on your Redgate invoice. Any additional charges would have been applied by your card issuer. Please contact your card issuer to request further information.

The tax amount included in your quote is how much tax you will be charged on the day the quote is raised. If the tax rates in force have been changed by the appropriate government authority between your quote being issued and you completing your purchase, our system will automatically update for the correct tax amount.

No. As all our products are supplied electronically, there are no shipping or distribution costs.

Once your order has been processed, you will receive an email confirmation, which will include instructions on how to access your license keys to activate the software.

NET fourteen (14) days from the issue date of the invoice. The issue date and payment due date is located on your invoice.

Recurring billing is when you provide us with authorization to use a continuous payment authority on all transactions on your Billing Account. When you select to pay us by 'Recurring Billing' on our payment page the current invoice and all future invoices will be charged using your chosen payment method on the due date of each invoice.

You can set up recurring billing using most major credit or debit cards or via a third party payment provider such as Google Pay and Apple Pay.

Your billing account contains a complete history of all subscriptions and transactions (including invoicing, payments and refunds). The billing account is determined by the bill to and sold to contact person, and the currency, as set out on your quote and/or invoice. Your billing account information can be found on your quote and invoice in the format ACC-XXXXXXXX.

If you always purchase in USD, your Bill-To is set to your Finance team but three different colleagues buy from us as the Sold-To then your company will likely have three separate billing accounts with us.

The ContractID is the unique reference Redgate uses to identify separate contracts. The ContractID is called the 'RCN' on your invoices in the format RCN-00000000. If you quote your RCN this will allow us to help you more quickly.

Your RCN can have a single entitlement to a single product through to 100s of entitlements to many different products. You can find out what is on your RCN on your most recent invoice and through our customer portal.

A one-time payment is when you pay for your Redgate products without enabling or using recurring billing. Redgate will not store the chosen payment method you use for any one-time payments for any future billing. Please note, that you can still make a one-time payment on a Billing Account with recurring billing activated, but future invoices will continue to be processed through recurring billing.

You can set up recurring billing any time you have an unpaid quote or invoice from Redgate. When you follow the payment link on your quote or invoice this will take you to the Redgate payment page where you will be able to select 'Set up recurring billing'. If you successfully complete this process you will have enabled recurring billing for all future transactions on your Billing Account.

Please note that when you set up recurring billing the payment for the quote or invoice you are paying will be taken immediately. All future invoices will be billed on the due date in accordance with the payment terms on your billing account.

Please contact the Transactional Finance Team who will be able to assist you. You can contact us using invoices@red-gate.com.

If you have a quote or invoice due for payment, when you follow the payment link you will be able to see all ContractIDs on that Billing Account that are set up for recurring billing. If you do not have a quote or invoice due for payment, you can contact us using invoices@red-gate.com.

If you wish to change the payment method you will need to contact us using invoices@red-gate.com. We will then disable the payment method set up for recurring billing. When the next quote or invoice on your billing account is due, you will be able to set up a new payment method to continue to be on recurring billing by following the payment link.

If your previous payment method is no longer viable, please contact us using invoices@red-gate.com and we will disable recurring billing. This will allow you to set up a new payment method for your next quote or invoice.

Our standard payment terms are NET 14. Your Invoice will include this information along with a due date for payment.

Please note that when you set up recurring billing the payment for the quote or invoice you are paying will be taken immediately. All future invoices will be billed on the due date in accordance with the payment terms on your billing account.

You can set up recurring billing using most major credit or debit cards or via a third party contactless payment provider such as Google Pay and Apple Pay.

We will bill you on or after you on the payment due date on your invoice. You will also be able to see 'Redgate Software' on your bank statement on the day we take the payment.

Please note that when you set up recurring billing the payment for the quote or invoice you are paying will be taken immediately. All future invoices will be billed on the due date in accordance with the payment terms on your billing account.

Please contact the Transactional Finance Team who will be able to assist you. You can contact us using sales@red-gate.com.

Please contact the Transactional Finance Team who will be able to assist you. You can contact us using invoices@red-gate.com.

You may have several Billing Accounts with us if you invoice in different currencies, or with different Bill-To or Sold-To details. If this is the case, you will only have recurring billing set up on the Billing Accounts where you have selected recurring billing. If you are unsure of your Billing Account status, please contact us on invoices@red-gate.com.

Our system uses card account updater technology to automatically refresh card details if your card changes due to expiration, reissue, closure, or upgrade. For any other card changes please contact us using invoices@red-gate.com.

No, our systems settle the invoice as soon as it is paid meaning we will not charge you again if you elect to make a one-time payment rather than waiting for the recurring billing payment.

Here is a list of some of our commonly-used resellers.

If your preferred Reseller is not listed, please contact your Account Executive by emailing sales@red-gate.com.

You will create an account, known as Redgate ID, to view your licenses. If you've ever saved a quote or bought a Redgate product you will already have an account created. To create an account, click 'don't have a Redgate ID' and follow the registration process.

Logging in gives you access to improved license management making it simpler to use products on multiple machines. License owners and admins will be able to see who's using their licenses and reassign them as necessary. You can find out more information here.

When you purchase any Redgate product, you are sent an invoice. You use the license to activate the product. If you cannot find your invoice, you can review your license at https://portal.red-gate.com/licenses.

If you are reinstalling products on the same computer, for example following installation of a new operating system, you can re-activate the products using the license (this does not affect the number of distinct activations for the license). To install products on a different computer, you can deactivate the products on the old computer using the deactivation tool, and then re-activate them on the new computer.

For further important information regarding licensing and activation, please visit our support center.

Yes. Please contact us with details of what you have, and what you would like, for pricing information.

The applicable EULA can be found here.

For our perpetually licensed products, all minor releases, such as bug fixes, are free. For major updates, supported customers receive upgrades to the latest version of the product they've purchased, for free.

If you have an active license for our Subscription software, you're entitled to all major and minor releases as part of your package.

For more information, please see our Support Policy.

Yes. Please contact us with details of what you have, and what you would like, for pricing information.

Red Gate Software Limited, Cavendish House, Cambridge Business Park, Cambridge, CB4 0XB, United Kingdom.

Redgate is a UK company therefore a W8-BEN-E is applicable to your transaction with us. Please contact us at invoices@red-gate.com for a copy of our W8-BEN-E.

Please contact our Transactional Finance team at invoices@red-gate.com who will apply to HMRC. This process can take 8-10 weeks. If a specific form is required for your country, please complete and email to the Transactional Finance team.

Please get in touch with our Transactional Finance team at invoices@red-gate.com.