Support policy

As a customer with a support and upgrades contract, you'll receive support by email, forum, and phone – whichever is easiest for you. As a customer of one of our SQL tools, you should expect a response within 2 business days between the hours of 0900-0100 (GMT/BST).

As a Premium Support customer (currently only available for SQL Monitor), you’ll have a dedicated phone number and email address and will receive a response within 2 hours, between 0900-0100 (GMT/BST). You’ll also have the option to participate in a Product Advisory Council. Find out more about Premium Support.

If you don't have a contract, you're limited to help through our documentation and forums.

If you’d like to get a support and upgrades contract, just get in touch with us at, and we'd be happy to help.

Find out more about Premium Support or get in touch to find out more about how this could benefit you. Right now, Premium Support is only available for standalone SQL Monitor customers.