As a Redgate customer, we’ll support you to get the most out of your products from getting started with the basics, right up to using the advanced features, and answering any questions you have along the way.
Learn more about the resources you’ll have access to below.
Get all the support you need the moment you need it.
Our Customer Support team offers help by email or remote session, and aims to respond within two business days, although most queries are answered within two hours. If complications arise, the team will work with our product developers to find a solution as quickly as possible.
"Probably the best customer service I have ever experienced."
Taught by our experts.
Including Microsoft MVPs Kendra Little, Grant Fritchey, Steve Jones, and Kathi Kellenberger, learn how to use your Redgate products with step-by-step online courses. We’ll guide you to relevant courses to ensure you don’t miss out on any training.
"Absolutely love the courses and university. Can't wait for more content to be available."
Stay at the forefront of database development with regular product releases.
To update to the last version, simply navigate to ‘Check for updates’ in the help menu of your supported product.
You’ll receive invitations to join customer-only training webinars on topics including the latest product releases and tips for success, plus Ask the Experts Q&A sessions.
"A really well-organized webinar. It gave me a lot of good things to think about for integrating into my own team's database workflow."
"I appreciate you sharing the knowledge. What a great team of MVPs!"
Inspired by problems faced by our customers, learn how to solve complex, technical, and strategic challenges with your Redgate products.
"Super useful tips. Thanks!"
“Alex's support was nothing short of awe inspiring. He provided thorough details on how to troubleshoot further and resolve the issue with blazing fast response speeds. In the vast post-apocalyptic wasteland of unresponsive and unfriendly vendor support, Alex's assistance was akin to stumbling upon a fount of never-ending clean water and fuel. Redgate support rules the Thunderdome as far as I'm concerned. Stay awesome Alex and company.”
“This was an excellent support experience. I wish all my support interactions went this smoothly.”
“Really impressed by the speed to resolve and release a fix, if only all software vendors I dealt with were this good.”
“You guys are hands down the most responsive, high quality support group that I’ve worked with.”
“The support was superb. The techs followed-up regularly and made me feel like the issue was important. I couldn't have asked for better support.”
“Redgate support is always incredibly helpful and very responsive, it took a couple of releases to resolve the issue but the short release cycle meant that wasn’t a problem. Excellent.”
“Support did a great job in identifying my problem and working with development to open a bug to fix the problem permanently.”
“Excellent support. support agent kept me informed at all times without me needing to prompt for progress reports. When things did not go as planned, I was informed timeously, so I could manage expectations on my commitments. The overall turnaround time was excellent. Well done!”
For product-related issues, please submit a request.
For any security issues, please report them via this page.
Support inquiries are handled by both our UK and US offices (all times are local):
Cambridge, UK:
Mon - Thurs: 9am - 9pm
Friday: 9am - 5pm
Pasadena, US:
Mon - Fri: 9am - 5pm