How does Redgate support you to succeed with your products?

As a Redgate customer, we’ll support you to get the most out of your products from getting started with the basics, right up to using the advanced features, and answering any questions you have along the way.

Learn more about the resources you’ll have access to below.

  • Dedicated Customer Support team
  • Product training courses
  • Latest product innovations
  • Exclusive customer training content
  • Detailed technical articles

Dedicated Customer Support Team

Get all the support you need the moment you need it.

Our Customer Support team offers help by email or remote session, and aims to respond within two business days, although most queries are answered within two hours. If complications arise, the team will work with our product developers to find a solution as quickly as possible.

Contact support

93% Customer Satisfaction for our Support Team in 2020

"Probably the best customer service I have ever experienced."

Product training courses

Taught by our experts.

Including Microsoft MVPs Kendra Little, Grant Fritchey, Steve Jones, and Kathi Kellenberger, learn how to use your Redgate products with step-by-step online courses. We’ll guide you to relevant courses to ensure you don’t miss out on any training.

See all courses

284 classes published and counting

"Absolutely love the courses and university. Can't wait for more content to be available."

Latest product innovations

Stay at the forefront of database development with regular product releases.

To update to the last version, simply navigate to ‘Check for updates’ in the help menu of your supported product.

583 product releases in 2021

Exclusive customer training content

You’ll receive invitations to join customer-only training webinars on topics including the latest product releases and tips for success, plus Ask the Experts Q&A sessions.

"A really well-organized webinar. It gave me a lot of good things to think about for integrating into my own team's database workflow."

"I appreciate you sharing the knowledge. What a great team of MVPs!"

Steve Jones
Grant Fritchey

Detailed technical articles

Inspired by problems faced by our customers, learn how to solve complex, technical, and strategic challenges with your Redgate products.

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328 articles published so far

"Super useful tips. Thanks!"

Contact support

For product-related issues, please submit a request.

For any security issues, please report them via this page.

Support Business Hours

Support inquiries are handled by both our UK and US offices (all times are local):

Cambridge, UK:
Mon - Thurs: 9am - 9pm
Friday: 9am - 5pm

Pasadena, US:
Mon - Fri: 9am - 5pm