"If your server was rebooted by IT we wouldn't know, and for long periods of time."
Monitoring this number of servers was proving difficult for the company’s four DBAs who, with limited time to check the servers, were often forced to assume that everything was running well. "The only way we knew that something was wrong was when a customer called. We were forced to be reactive rather than proactive."
With a further 150 servers expected in 2018, Fiducia & GAD had two options: significantly increase the DBA headcount or invest in third party tooling.
"The speed of development and support from Redgate was amazing."
"We are now aware of performance issues before our customers are. And the calls we receive are getting fewer and fewer."
Since purchasing SQL Monitor, Fiducia & GAD has been able to scale operations at an unprecedented rate.
Managing this increase in servers would typically require additional support or jeopardize quality. However, SQL Monitor has enabled the DBA team to remain the same size, while also quickly alerting them to performance issues and allowing the team to be more proactive.
By implementing SQL Monitor, the team have more knowledge and confidence that they are delivering the high standard of service their customers expect.