Our portfolio of solutions helps organizations reliably solve the complex challenges of database management across the DevOps lifecycle on any database, any platform, anywhere. We make life easier for IT leaders, development and operations teams, increasing efficiency, reducing errors and protecting business-critical data.
The data community knows it can trust Redgate to balance speed to market, collaboration across teams and the protection of business-critical data.
For 25 years, our teams have been helping over 200,000 customers in every kind of industry across the world, from small and medium-sized businesses to 92% of companies in the Fortune 100 – including Samsung, BMW, Microsoft, Apple, VISA, IBM, and Toyota.
Redgate is looking for a Service Desk Engineer to work in its IT organisation. You will be responsible for the 1st and 2nd line IT support for internal users, including logging tickets, analysing and resolving issues, tracking trends and escalating where necessary to our Infrastructure team.
You’ll also contribute to the wider IT objectives by working with the infrastructure team to ensure you acquire technical knowledge to develop your skills. You’ll be the first point of contact for IT issues, and, through proactivity and initiative, you will ensure our users get first-class IT support.
What makes you Redgate’s next Service Desk Engineer?
What’s the package?
During the selection process, Redgate’s Flexible-Hybrid working model will be discussed, alongside the expectations for the specific role you have applied for.
For your information, the general principles for this role are:
At Redgate we recruit on a rolling basis, which means we carry on recruiting until we find the right person for the role. We tend to compare individuals to the role specification rather than to each other.
Our Cultural + Commitment:
Welcome to a place where people are not just part of the team – they are the driving force behind our achievements.
At the heart of Redgate, beats a commitment to being a values-led company. Acting as our North Star, our values help us focus on what really matters: our people and their experience.
Get to know us more at: https://bit.ly/43uZIqb
Glassdoor: 4.7 rating with a 98% CEO approval rate
Built In: 8 Best Places to Work lists
RepVue: Top 10% companies with an 86+ rating
Total Rewards:
Taking care of our employees is the heart of our success story! We take efforts to create an environment where you not only thrive in your career but also enjoy every moment of your journey with us. Here's a glimpse into the array of benefits and perks we offer to make your experience with us truly exceptional.
Competitive Compensation, Comprehensive Health Coverage, Monthly Wellbeing Allowance, Flexible Work Arrangements, Professional Development Opportunities, Generous Paid Time Off, EAP, ERG, Wellness Initiatives, Employee Recognition Programs, Community Involvement, and much more.
Redgate Software is an Equal Opportunity Employer
It doesn’t hurt to take a chance and apply! While we list out what we generally look for, we are likely missing other attributes and skills that you have that could make you a great fit. Research has shown this especially applies to women and other marginalized groups, who tend to apply if they check 100% of every box, versus men who apply if they hit roughly 60%.
If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants section in the application process or email careers@red-gate.com.
At Redgate, we're passionate about fostering diversity and inclusivity in our workplace. We value diversity in all forms and strive to create an inclusive environment where everyone can thrive and contribute their unique perspectives. With that in mind, we encourage people of all orientations and backgrounds to apply
Apply below with a CV and covering letter.
Please only apply for roles through our website, as we are unable to accept applications made by email.
Take a look at our privacy policy to find out how your data is looked after.
Achieving work-life balance has never been more important and so Redgate has adopted a flexible-hybrid model. This means that people will work flexibly with a blend of remote (home) and co-located (office) work, with teams having the flexibility to decide the cadence that best suits the outcomes they need to deliver.
Where you work and how frequently you attend the office will depend on the nature of your role, make-up of the team and the type of work that you need to do. A weekly visit to the office is likely for most people to support our collaborative culture, as well as other ad-hoc collaborative activities as required by the business. So, if you are able to travel to & from the office safely in a day, that works well for us.
Tell us about yourself, your skills and experience, and talk about why you’d like to work at Redgate.
Include a CV, or a link to your LinkedIn page, and if you'd like to show some of your work, attach your portfolio or point us to Stack Overflow or GitHub.
We’ll acknowledge your application straight away, review it and keep you updated on your progress. We might also email an assessment to complete, or invite you for a brief telephone interview. If we don’t think you’re suitable we’ll tell you why. We won’t let you down, we’ll try and help you.
Our assessments focus on how well you’re able to do the job – we won’t ask you to solve arbitrary logic puzzles.
You’ll be talking to different people, you may well meet people you’ll be working with, and we’ll allow time for you to ask questions. We don’t have a dress code at Redgate, by the way, so dress in whatever makes you comfortable.
We want you to be relaxed and at your best in our interviews. If there's anything you'd especially like us to ask you about, or any parts of the interview you dread, let us know.
If we think you’d be great at Redgate, we’ll make an offer and iron out any details like relocation issues.
If we don’t think you’ll fit in right away, we’ll tell you why. Some people have taken our advice and come back a year later and got a job.
