Security and compliance
Ensure data security and compliance with data masking, monitoring, and change traceability
Service Desk Engineer
At a glance
Location: Cambridge
In-office expectation: 3 days per week
Employment type: Permanent
Salary: £35,000-£40,000
Why this role exists
Redgate’s people rely on technology that just works and this role is central to making that happen. As our Service Desk Engineer, you’ll be the first point of contact for IT support across the business, keeping things running smoothly and making sure everyone can do their best work. It’s a role with real ownership: you’ll resolve issues, spot patterns, improve processes, and contribute to wider infrastructure projects. If you care about delivering excellent support and want to grow your technical skills in a thoughtful, collaborative environment, this is a great fit.
About Redgate
Redgate brings together people who want to do their best work in an environment built on trust, accountability, and collaboration.
We build solutions that help data professionals securely manage the data and databases that their organisations depend on, a space that’s only becoming more critical as systems scale, data regulations increase, and AI adoption accelerates.
Why join our engineering team?
Real technical variety - New starter onboarding, hardware deployment, infrastructure troubleshooting, service automation, and project work - you're doing actual technical work, not just processing tickets.
A team that listens to you - Work in a focused team where your ideas for improvement are actively sought, and there's space to develop real technical depth.
About the role
This is a hands-on technical support role with variety, impact, and room to grow. You’ll own 1st and 2nd line support for internal users, logging, triaging, and resolving issues across devices, applications, and infrastructure. But it’s more than a ticket queue: you’ll identify trends, contribute to IT projects, and help shape how support is delivered at Redgate.
First point of contact for IT issues across the business, with a focus on first-touch resolution
Troubleshooting and resolving issues across Microsoft 365, Intune/Autopilot, Entra ID, networking, and AV equipment
Identifying recurring themes and proposing process improvements to the Technical Operations team
Contributing to infrastructure projects and new starter onboarding
Maintaining accurate asset records and support documentation
What makes you a great fit
Experience in a similar IT support role, with strong analytical and problem-solving skills
Confident supporting Microsoft environments including M365, Intune/Autopilot, Entra ID, and Active Directory
Familiarity with an ITSM platform such as Halo, Zendesk, or similar
Clear communicator who can explain technical concepts to non-technical colleagues
Someone who takes initiative, spots opportunities to improve, and follows through
What we offer
Salary range:£35,000-£40,000
Hybrid working, home and Cambridge office
Monthly wellbeing allowance and generous paid time off
Genuine investment in learning, development, and career progression
Private health insurance
Full benefits details available on our website
What happens next
Your application will be reviewed by a person; we don’t use AI or automated tools to assess applications. Every profile is read by one of our Talent Partners.
You’ll hear back within a few days, whether it’s a next step or a no, we aim to respond promptly so you’re not left wondering.
Our interview process is straightforward and consistent, you’ll find more detail on our typical hiring process below, so you know what’s coming and why.
Belonging at Redgate
We believe that people do their best work in an environment built on respect, fairness, and trust and that diverse perspectives lead to better outcomes. Redgate is an equal opportunity employer, and we make hiring decisions based on skill, potential, and alignment with our values.
You can read more about how we approach belonging and inclusion at Redgate on our Belonging at Redgate page.
How to apply
Apply below with a CV and covering letter.
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Achieving work-life balance has never been more important and so Redgate has adopted a flexible-hybrid model. This means that people will work flexibly with a blend of remote (home) and co-located (office) work, with teams having the flexibility to decide the cadence that best suits the outcomes they need to deliver.
Where you work and how frequently you attend the office will depend on the nature of your role, make-up of the team and the type of work that you need to do. A weekly visit to the office is likely for most people to support our collaborative culture, as well as other ad-hoc collaborative activities as required by the business. So, if you are able to travel to & from the office safely in a day, that works well for us.
Our hiring process
Application
Tell us about yourself, your skills, and why you’d like to join Redgate. Include your CV or LinkedIn profile, and any portfolios to showcase your work.
We will acknowledge your application straight away and review it carefully. Every application is considered by a member of our Talent team, not AI, because we believe hiring should always be human.
Initial Conversation
If your application looks like a good match, we will arrange an initial interview to learn more about you and answer any questions you have about Redgate and the role. This is a chance for us to get to know you and for you to get a feel for what it’s like to work here.
Skills Alignment Interview
This stage is all about your expertise and giving you a real sense of the role. You’ll meet different people, often including future teammates.
You may complete a technical assessment or focus on competency-based questions to explore how you approach challenges. If there’s anything you’d like us to cover or any part of the process you’re worried about, just let us know.
Values Alignment Interview
Shared values matter as much as skills. This conversation helps us both explore whether Redgate feels like the right fit. You’ll meet people who live our values every day, and we will allow plenty of time for your questions.
If everything feels like a great fit, we will make you an offer and talk through the details so you know exactly what to expect.