Service Desk Analyst

Redgate is looking for a Service Desk Analyst to join our IS team and help deliver top quality IT services to Redgate users.

We’re looking for an enthusiastic and motivated individual who is able to provide user-friendly, customer focused service desk and technical support to all IT users. We’re looking for someone who is technically capable of working in a predominantly Microsoft-based environment, but is keen to develop skills across a broad range of technologies. The role’s main responsibilities will consist of first line support, but it will also involve taking part in the investigation and deployment of user facing projects.

If you like the sound of this, then we’d love to hear from you! To apply, simply upload your CV and covering letter or get in touch with if you’d like to talk to us first.

What makes you Redgate’s next Service Desk Analyst?

  • You have experience working in a similar role or have completed a relevant technical degree
  • You care deeply about providing great user support
  • You have excellent spoken and written communication skills and an ability to prioritise and organise workload
  • You have a genuine interest in technology, a desire to learn and a questioning, analytical mind
  • You’ve got strong problem solving abilities with excellent attention to detail and the ability to manage multiple tasks simultaneously under pressure
  • You’re able to identify ways to deliver improved service performance to Redgate users
  • You have a strong desire to contribute ideas for improvement and keen to participate in the project processes to contribute to improved IT services
  • You have experience administering Windows Server, Microsoft Active Directory and Microsoft Exchange (or Exchange Online)
  • You have experience supporting Microsoft operating systems as well as desktop and cloud based applications
  • You have a working knowledge of Microsoft SCCM, MDT or similar automated deployment software
  • You understand basic networking principles

What would help?

  • Experience administering Zendesk or similar helpdesk software
  • Experience administering macOS
  • Experience maintaining audio-visual equipment
  • Experience working in a software development environment
  • Experience or interest in open source technology
  • Experience of asset management tools
  • Experience managing telephone systems such as ShoreTel or MiTel
  • Knowledge of OneDrive and Office Online
  • ITIL foundation certification
  • Technical knowledge of multiple vendor and form-factor hardware ideally including Dell, Apple and Microsoft hardware
  • Strong peripheral knowledge including multi-function printers
  • You have an awareness of or experience with virtualisation technologies such as Hyper-V or VMware

 What’s the package?

  • You’ll work 40 hours per week, Monday to Friday, with flexible times
  • Salary is £22k – £30k
Apply for this job now

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How to apply

Apply below with a CV and covering letter.

Apply for this job now

We use a third-party recruitment system. We will always get back to you, so please check your junk folder, as sometimes our emails won’t show in your inbox.

Take a look at our privacy policy to find out how your data is looked after.

The Redgate Recruitment process

Step 1

Step 1. Application

Step one is your application. So write a letter and upload it on the page for the job you’re interested in. Tell us about yourself, your skills and experience, and talk about why you’d like to work at Redgate. Include a CV, or a link to your LinkedIn page, and if you'd like to show some of your work, attach your portfolio or point us to Stack Overflow or GitHub.

Step 2

Step 2. Assessment

We’ll acknowledge your application straight away, review it and keep you updated on your progress. We might also email an assessment to complete, or invite you for a brief telephone interview. If we don’t think you’re suitable, we’ll inform you – and tell you why. We won’t let you down, we’ll try and help you.

Step 3

Step 3. 1st Interview

Step three is an interview in our Cambridge office. We’ll talk about your work history, your covering letter or video, and any assessments you’ve completed. You might also be asked to do some work-based tests and, if you’re applying for a technical role, expect technical questions – we love talking tech.

Step 4

Step 4. 2nd Interview

The second interview typically lasts two hours. You’ll be talking to different people, you may well meet people you’ll be working with, and we’ll allow time for you to ask questions. We don’t have a dress code at Redgate, by the way, so dress in whatever makes you comfortable.

Step 1

Step 5. Offer

If we think you’d be great at Redgate, we’ll make an offer and iron out any details like relocation issues. If we don’t think you’ll fit in right away, we’ll tell you why. Some people have taken our advice, boned up their knowledge and come back a year later and got a job. It helps.

This is our typical recruitment process, though for some roles it might be a bit different.

Find out more

Our users love us and usability is frequently given as the reason they chose a Redgate tool.

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What makes our culture tick

Our passion

We're passionate about giving people the room, the resources, and the freedom to develop their careers, and do great work.

Our personality

If The Book of Redgate has any point at all (which is debatable), its purpose is to capture the mysterious essence of Redgate and present the 13 values we live by in a remarkably readable way.

Read the latest Book of Redgate

Or dig in to the nostalgia-filled 2010 edition

“I was looking for a mini Google, but in Cambridge.

I can’t believe I’ve found it.”