Service Desk Analyst

Redgate is looking for a Service Desk Analyst to join our IT Operations team and help deliver top quality IT services to Redgate users.

We’re looking for an enthusiastic and motivated individual who is able to provide user-friendly, customer focused service desk and technical support. We’re looking for someone who is technically capable of working in a predominantly Microsoft-based environment but is keen to develop skills across a broad range of technologies. The role’s main responsibilities will consist of first line support, but it will also involve taking part in the investigation and deployment of user facing projects.

If this sounds like you, and a role you’d be interested in, then we’d love to hear from you.

What makes a Redgate IT Service Desk Analyst?

  • You have experience working in a similar role and you care deeply about customers
  • You have excellent spoken and written communication skills and an ability to prioritize and organize workload
  • You have a genuine interest in technology, a desire to learn and a questioning, analytical mind
  • You’ve got strong problem solving abilities with excellent attention to detail and the ability to manage multiple tasks simultaneously under pressure
  • You’re able to identify ways to deliver improved service performance to Redgate users
  • You have a strong desire to contribute ideas for improvement and keen to participate in the project processes to contribute to improved IT services
  • You have experience administering Windows server and Microsoft Active Directory and extensive experience supporting Microsoft operating systems as well as desktop and cloud based applications
  • You have a working knowledge of Microsoft SCCM, MDT or similar automated deployment software

What would help?

  • Experience administering of Zendesk or similar helpdesk software
  • Experience administering macOS
  • Experience maintaining audio-visual equipment
  • Experience working in a software development environment
  • Experience or interest in open source technology
  • Experience of asset management tools
  • Experience managing telephone systems such as ShoreTel or MiTel
  • Knowledge of OneDrive and Office Online
  • ITIL foundation certification
  • Technical knowledge of multiple vendor and form-factor hardware ideally including Dell, Apple and Microsoft hardware
  • Strong peripheral knowledge including multi-function printers
  • An awareness of or experience with network infrastructure, basic network troubleshooting and virtualisation technologies such as Hyper-V or VMware
  • An awareness of or experience with SaaS, IaaS and PaaS technologies

What’s the package?

  • You’ll work 40 hours per week, Monday to Friday, with flexible times
  • Salary is £23k – £30k
  • A great benefits package.
Apply for this job now

Please only apply for roles through our website, as we are unable to accept applications made by email.

We use a third-party recruitment system. We will always get back to you, so please check your junk folder, as sometimes our emails won’t show in your inbox.

Take a look at our privacy policy to find out how your data is looked after.

How to apply

Apply below with a CV and covering letter.

Apply for this job now

Please only apply for roles through our website, as we are unable to accept applications made by email.

We use a third-party recruitment system. We will always get back to you, so please check your junk folder, as sometimes our emails won’t show in your inbox.

Take a look at our privacy policy to find out how your data is looked after.


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The Redgate Recruitment process

Step 1

Step 1. Application

Step one is your application. So write a letter and upload it on the page for the job you’re interested in. Tell us about yourself, your skills and experience, and talk about why you’d like to work at Redgate. Include a CV, or a link to your LinkedIn page, and if you'd like to show some of your work, attach your portfolio or point us to Stack Overflow or GitHub.

Step 2

Step 2. Assessment

We’ll acknowledge your application straight away, review it and keep you updated on your progress. We might also email an assessment to complete, or invite you for a brief telephone interview. If we don’t think you’re suitable, we’ll inform you – and tell you why. We won’t let you down, we’ll try and help you.

Step 3

Step 3. 1st Interview

Step three is an interview in our Cambridge office. We’ll talk about your work history, your covering letter or video, and any assessments you’ve completed. You might also be asked to do some work-based tests and, if you’re applying for a technical role, expect technical questions – we love talking tech.

Step 4

Step 4. 2nd Interview

The second interview typically lasts two hours. You’ll be talking to different people, you may well meet people you’ll be working with, and we’ll allow time for you to ask questions. We don’t have a dress code at Redgate, by the way, so dress in whatever makes you comfortable.

Step 1

Step 5. Offer

If we think you’d be great at Redgate, we’ll make an offer and iron out any details like relocation issues. If we don’t think you’ll fit in right away, we’ll tell you why. Some people have taken our advice, boned up their knowledge and come back a year later and got a job. It helps.

This is our typical recruitment process, though for some roles it might be a bit different.

Find out more

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