Redgate products come with one year of Support & Upgrades as part of the package.
By renewing each year, you ensure that you, and the tools you rely on, are always up to date with bug fixes, platform support, and new features.
If something goes wrong, you can rely on Redgate's dedicated team of Product Support Engineers for help. They're available by phone or email – whichever's easiest for you – and handle 24,000 customer enquires a year, with 95% satisfaction.
Here are five key ways Support & Upgrades lowers your total cost of ownership, brings you extra value from your tools, and keeps you ahead of the game.
For the duration of your Support & Upgrades package, you won't need to pay for upgrades and updates, which insures you against any price rises.
The cost of Support & Upgrades is also less than buying a new version when it comes out, so it's likely it will save you money in the long term.
Perhaps more importantly, because the pace of software development is increasing, you need to keep ahead of your competitors by making the most of every innovation.
As our software roadmaps demonstrate, we’re actively developing our software to continually deliver value and ensure our users stay current with the very latest advances on the SQL Server and Oracle platforms.
2 business hours median response time from our Product Support Team
10 bug fixes a day
That small issue can become a big problem if it’s not resolved quickly. That's why our dedicated Product Support Engineers offer support by email, phone, or remote session, and aim to respond within two business days.
Most queries are actually answered within two hours. If complications arise, the product development teams can also be called on to, for example, recreate the problem on our own servers and find the remedy faster.
So however large – or small – your own software development team is, you know we’re here to back you up, remove the risk from your database development process, and help you keep your business on track.
2094 support tickets resolved in October 2017
95.6% Customer Satisfaction for our Support Team in 2017
We encourage our users to adopt continuous delivery whenever possible and we practice what we preach. Our product teams typically work in two week sprints and release updates on a regular, ongoing basis.
While minor releases such as bug fixes are free, Support & Upgrades customers can access the latest major upgrades the moment they’re released.
There’s no waiting, no need to visit an external website, no requirement to fill in any forms. Simply by going to Check for updates in the help menu of your supported software, you can upgrade to the latest version, start using the new functionality immediately, and stay at the forefront of database development.
We aim to keep our software compatible with the SQL Server and Oracle platforms we plug into and integrate with. So when there’s a new release, we upgrade our software to work with it.
SQL Compare and SQL Source Control, for example, offered full support for SQL Server 2017 as soon as it was on general availability, allowing users to access advanced functionality like SQL Graph databases immediately. Similarly, the Deployment Suite for Oracle has been optimized to make the most of Oracle Server 12c.
The typical software purchase process, even for smaller companies and organizations, can be cumbersome at best. Because Support & Upgrade users automatically receive the latest upgrades when they come out, there are no delays, no forms, and no approval processes to contend with.
We send every Support & Upgrades owner an up-to-date license whenever a new version comes out and, when you do need to call on our product support team, they know immediately that you’re entitled to first class support.
“Perfect - accurate and quick responses, the two things that matter for me.”
“Excellent response time and helped resolve our issue as quickly as possible. Nearly as importantly, Sam said he'd go back to the relevant team with details I had provided on my actions prior to our issue arising. Shows he cares for the product.”
“The information regarding this coming feature was very clear and understandable. Also very satisfied with you contacting me when the missing feature was out. Top quality from Redgate handling requests like this.”
“Even though I came with a question that's bound to raise eyebrows, Matt worked with me and offered some alternatives. Thanks for the help and being such a great partner to work with.”
“I was blown away by how quickly you were able to respond. Less than 24 hours after I reported the issue I was provided a manual workaround and an official patch was developed and released to the world.”
“Easiest interaction with technical support that I have ever had. You got me back to developing quickly and I really appreciate that. Thanks!”
“I loved the quick response. It made my whole day more productive. I honestly was expecting days of waiting. Sergio got it right the first time. Great job!”
To renew your Support & Upgrades package, or if your package has lapsed and you want to purchase an upgrade, get in touch - we'll be happy to help:
If you know your license key, the product you'd like to upgrade, and the number of licenses you'd like, let us know those details.
Support & Upgrades is offered with most of our software, but doesn't apply to .NET Reflector, our MySQL tools, or our free tools.