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Server Component Installation Failed - exit code 4

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PDinCA



Joined: 25 Jul 2005
Posts: 511
Location: Costa Mesa, CA, USA

PostPosted: Thu Jun 26, 2014 6:39 pm    Post subject: Server Component Installation Failed - exit code 4 Reply with quote

Win8.1 Pro, SB 7.6.0.36, SQL Server 2014 Enterprise and Express (with ADV) on the machine.

Uninstalled server components because the UI complained of a problem with a server dll.

Attempted to install from the UI and the message below was emitted.

I clicked the "Details" link but no dice, so went to the page manually.

There is no exit code 4 documented, so I'm clueless what to do next...

Help, please.

BTW: All I want to do is deactivate the license so I can use it on a QA server...

Code:

<<windows 8.1 Pro Laptop>>: Server Component Installation - Failed
=================================================

Copying and running SQBServerSetup - Failed
-------------------------------------------

Error running installer: exit code 4
See http://www.red-gate.com/sqlbackup/install_errors for more information.



Starting SQL Backup Agent service - Pending
-------------------------------------------

Operation pending.


Checking installed versions - Pending
-------------------------------------

Operation pending.


Checking SQLBackup extended stored procedures - Pending
-------------------------------------------------------

Operation pending.


Verifying installation - Pending
--------------------------------

Operation pending.


Updating SQL Server information - Pending
-----------------------------------------

Operation pending.
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petey



Joined: 24 Apr 2005
Posts: 2306

PostPosted: Mon Jun 30, 2014 3:32 am    Post subject: Reply with quote

Exit code 4 indicates a fatal error during the installation process.

Could you please try installing the server components manually, by copying the installer (SQBServerSetup.exe) found in the SQL Backup folder, to the target machine, and run the installer?
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Peter Yeoh
SQL Backup Consultant Developer
Associate, Yohz Software
Beyond compression - SQL Backup goodies under the hood, updated for version 7
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