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Issue re-activating licenses

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Joined: 17 Oct 2012
Posts: 2
Location: Indiana, United States

PostPosted: Wed May 07, 2014 8:08 pm    Post subject: Issue re-activating licenses Reply with quote

I have 3 10-pack licenses for SQL Monitor. I am unable to activate directly from the SQL Monitor application although the manual activation process is working after cutting/pasting the response back. My issue is after I successfully register my first license key. Upon doing another 10-pack key, the first one I just did disappears from the list and instead of having 20 licenses servers I stay at 10 only now using the second key I put in. So in effect, I can never get above 10 licenses servers when I should in fact have 30 once they are all entered.

Thanks for any help!
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Joined: 19 Apr 2010
Posts: 329
Location: Cambridge, UK

PostPosted: Fri May 09, 2014 12:30 pm    Post subject: Reply with quote

Thank you for your post.

Do you by any chance have more than one SQL Monitor installation connecting to the data repository database? If you aren't 100% sure, then running sp_who2 should reveal this.
Chris Kelly
Technical Support Engineer
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