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Cannot Activate... nor deactivate

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jean-rator



Joined: 02 Feb 2012
Posts: 13

PostPosted: Mon Jan 06, 2014 11:37 am    Post subject: Cannot Activate... nor deactivate Reply with quote

HI everybody,


My computer (where SQLDataGen was installed) has been upgraded to W8... but I didn't deactivate my licence before that migration...

.. and the old OS is no more operational Sad

Any ideas for dealing with that ?
Thanks in advance for replying.

Regards.

JL.
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dedicated CRM Software build with dotNet WPF / SQLServer 2008R2
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David Atkinson



Joined: 05 Dec 2005
Posts: 1123
Location: Twitter: @dtabase

PostPosted: Mon Jan 06, 2014 2:08 pm    Post subject: Reply with quote

Your best bet is to request an extra activation via this form:

https://www.red-gate.com/dynamic/account/serials/requestactivations

Kind regards,

David Atkinson
Red Gate
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jean-rator



Joined: 02 Feb 2012
Posts: 13

PostPosted: Mon Jan 06, 2014 2:21 pm    Post subject: Re: Reply with quote

I logged to the suggested link (after an account creation), and received the following message :
"None of your products currently require extra activations."

and no way to add/deactivate product...

regards.
JL.

David Atkinson wrote:
Your best bet is to request an extra activation via this form:

https://www.red-gate.com/dynamic/account/serials/requestactivations

Kind regards,

David Atkinson
Red Gate

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David Atkinson



Joined: 05 Dec 2005
Posts: 1123
Location: Twitter: @dtabase

PostPosted: Mon Jan 06, 2014 2:23 pm    Post subject: Reply with quote

That's strange. Have you tried to reactivate the tool? If so, what is the error message?
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jean-rator



Joined: 02 Feb 2012
Posts: 13

PostPosted: Mon Jan 06, 2014 4:05 pm    Post subject: Reply with quote

when I go to https://www.red-gate.com/dynamic/account/serials/requestactivations I get the following :


None of your products currently require extra activations.
If you wish to deactivate an existing license, you should use our deactivation tool. If you require any further help, please contact our support team.


remark : there is no invoice associated to this account ;
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dedicated CRM Software build with dotNet WPF / SQLServer 2008R2
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David Atkinson



Joined: 05 Dec 2005
Posts: 1123
Location: Twitter: @dtabase

PostPosted: Mon Jan 06, 2014 4:06 pm    Post subject: Reply with quote

Yes, this is saying that you can still activate your license in the tool. Have you tried this?
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jean-rator



Joined: 02 Feb 2012
Posts: 13

PostPosted: Mon Jan 06, 2014 4:23 pm    Post subject: Reply with quote

If we are talking about the tool integrated with the App (via Help/Enter Serial Number menu) :
    I enter my licence number
    Click Activate
    Get the message : "The number of activations for this serial number has been exceeded "


By the way, I cannot use deactivationTool because my previous OS/install has been discarded.
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David Atkinson



Joined: 05 Dec 2005
Posts: 1123
Location: Twitter: @dtabase

PostPosted: Mon Jan 06, 2014 5:58 pm    Post subject: Reply with quote

This looks like a bug. I've escalated your case to support who should contact you shortly.
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Sarah



Joined: 03 Jul 2012
Posts: 7
Location: Red Gate Software

PostPosted: Mon Jan 06, 2014 6:06 pm    Post subject: Reply with quote

Hi JL,
Could you please email support@red-gate.com with your serial number and reference this post? We can then look into your issue.
Thanks,
Sarah
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