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Identify the user from the error report

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saint168



Joined: 01 Nov 2012
Posts: 4
PostPosted: Thu Nov 01, 2012 9:26 pm    Post subject: Identify the user from the error report Reply with quote
Is there any way to identify the user who reported the error other than the email address they entered? Can we also ask for the user's name and/or phone number when asking for user's email address?
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jessica.ramos



Joined: 23 Apr 2012
Posts: 76
PostPosted: Fri Nov 02, 2012 10:42 pm    Post subject: Reply with quote
Hi there,

You may be interested in using the SDK to create a custom error reporting template and add those options: http://www.red-gate.com/supportcenter/content/SmartAssembly/help/6.7/SA_SDK
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Jessica Ramos
Technical Support
Red Gate Software Ltd.
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saint168



Joined: 01 Nov 2012
Posts: 4
PostPosted: Tue Nov 06, 2012 5:45 pm    Post subject: Reply with quote
Thank you for your reply. I went back to look at the SDK. It appears the email address is a custom property of the error report and I can add additional properties. I'll try it out.

Thanks
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jessica.ramos



Joined: 23 Apr 2012
Posts: 76
PostPosted: Tue Nov 06, 2012 6:06 pm    Post subject: Reply with quote
Great--please let us know if you have any other questions! Very Happy
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Jessica Ramos
Technical Support
Red Gate Software Ltd.
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