17 November 2010
17 November 2010

Monitoring Mailbox Moves

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20
Mailboxes moves happen all the time, and given how precious the data in mailboxes can be, you should know exactly how to monitor their progress and make sure they transition smoothly. You also need to know what happens when something goes wrong. Johan imparts the necessary skills.… Read more
06 May 2010
06 May 2010

Troubleshooting Windows Blue Screen Errors

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148
The so-called 'Blue Screen of Death' has inspired fear in the hearts of mere mortals, but Systems Administrators are expected be capable of casually beating back this sinister beast. So imagine Ben Lye's distress when he discovered that many aspiring SysAdmins had no structured approach to tackling the root of the problem. Setting out to remedy the situation, Ben lays out a simple 3-step plan, and dispenses some good advice.… Read more
06 April 2010
06 April 2010

Getting Started with Active Directory Rights Management Services for Exchange 2010

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39
With security concerns being a constant litany, it's worth considering Active Directory Rights Management Services as a powerful tool in your access-control arsenal, particularly when it integrates so neatly with Exchange 2010. Elie Bou Issa kindly takes us, step by step, through everything we need to know to install and start using this versatile technology like a pro.… Read more
09 February 2010
09 February 2010

Active Directory Snapshots with Windows Server 2008

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45
Snapshots are a useful feature of Windows Server 2008. Taking a snapshot of Active Directory as a scheduled task can prove to be a wise precaution in case disaster strikes. Once they are mounted, they can be accessed by any LDAP tool which allows the user to specify a host name and port number. Ben Lye shows how you can restore attributes to a large numbers of broken distribution groups from a snapshot.… Read more
14 January 2010
14 January 2010

Social Networking at Professional Events

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13
Dr. Masha Petrova compresses, into a small space, much good advice on networking with other professional people. She draws from her own experience as a technical expert to provide a detailed checklist of things you should and shouldn't do at conferences or tradeshows to be a successful 'networker'. As usual, she delivers sage advice with a dash of humour.… Read more
15 December 2009
15 December 2009

The Art of Dealing with People

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176
Technical people generally don't easily adapt to being good salespeople. When a technical person takes on a customer-facing role as a support engineer, there are a whole lot of new skills required. Dr Petrova relates how the experience of a change in job gave her a new respect for the skills of sales and marketing.… Read more
24 September 2009
24 September 2009

Hiring System Administrators

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Hiring someone for a technical post is a task that should never be tackled half-heartedly. Matt Simmons provides some general advice on the subject, illustrated by a recent experience of hiring an IT administrator to help share the load. It opened his eyes to the real state of the economy.… Read more
29 June 2009
29 June 2009

Manage Stress Before it Kills You

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109
The key to a long career in IT is in learning how to cope adaptively with stress. Matt Simmons, like many, didn't realise it applies to everyone until he was rushed to hospital with what looked to be a heart attack. It was a salutary experience. He then discovered that there are many effective ways of unwinding, and it pays to be aware of them before you get the warning-shot.… Read more
02 March 2009
02 March 2009

Change Management- What It Is and Why You Need It

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Bill Holmberg takes a practical look at Change Management, and list the steps you need to take. To make things simpler, he also provides a sample ¬†Word template you can use to follow through a complete change control cycle on a given project. Leaving nothing to doubt, he finishes with an illustration; a fictional exercise so you can see his guidelines in action. … Read more
26 February 2009
26 February 2009

A SysAdmin’s Guide to Users

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23
What level of trust do you afford users by default? What level of support do you offer users who have low technical skills? Are you creating a system which is more difficult to use with little or no payback? Are you adopting administrative policies as a punitive measure? do users believe that you are deriding them for their ignorance? Matt provides some timely advice.… Read more