There was a time, when I was in a team that was designing an important IT system for a multinational bank, the testers arranged for perfectly normal office workers from the bank to try the system out. This was long before the days of instant video. The software team watched from behind a two-way mirror. … Read more
If I had a penny for every person who said "usability is just common sense", I'd have a pretty reasonable stack of pennies - maybe 30 or so. Clearly I'm not going to be able to retire on this, but at least it demonstrates that many people have misconceptions about how usable interfaces are designed. … Read more
