Heather Fielding is a Technical Author at Red Gate Software. She has many years of experience in technical communication, documentation, and interaction design. Her career has spanned a broad range of industries, including microprocessor design, geographical information systems, and finance. In her spare time, Heather teaches and trains aikido.
It is not good enough to make assumptions about the way that users go about getting help when they use your application. Heather Fielding describes how she was able to test the effectiveness of various different ways of providing embedded help in an application. By changing the design, she discovered, you can greatly increase the users willingness to use such help to make the task easier.… Read more