26 March 2010
26 March 2010

Help yourself (if you like)

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At Red Gate we enjoy talking to our customers. Really! If you’ve read recent blog posts by members of some of our customer-facing teams, you’ll have spotted the pleasure they take in their work. In case you missed those posts, here they are: From our Finance team: Finance: Friends, not foes! From our reception desk: … Read more
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20 November 2009
20 November 2009

What can web analytics do for a help & support website?

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Background Web analytics is often used in Internet marketing to understand the success of advertising or determine why customers aren’t completing the purchase process on a website. Although the technique is less often used to understand the success of online documentation, I believe that such data could become a powerful tool in developing and maintaining … Read more
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14 April 2009
14 April 2009

Designing help from the inside out

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Red Gate is all about ingeniously simple tools. What does all this mean to those of us involved in making sure our users have all the information they need to be able to use these tools? To begin with, what it definitely doesn’t mean is that we expect our users to read a manual or … Read more
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