IT companies sometimes don't survive an incident that damages their reputation. Often, when happenstance brings a commercial disaster, businesses make things worse by their instinctive reaction to clam up. We sent the square-jawed Richard Morris off into the rain in his trench coat to find out more. As 'reputation-management" is his daytime job, he was soon back in the dry with some tips on what to do when the night-soil hits the ventilation system..… Read more
