Ben Lye is a senior systems administrator at a multi-national software
company. He has over 10 years experience supporting and administering
Windows and Exchange, and has been MCSE and MCP certified since 1999. Ben
is passionate about automating and streamlining routine tasks, and enjoys
creating and using tools which make day-to-day administration easier.
Just recently, a problem involving the iPhone/iPod's synchronisation process with Exchange 2007, made it necessary for Exchange Administrators to alert various mail users to upgrade to the latest version of Apple's iOS 4. Ben shows how easily he was able to do this for his organisation, using Exchange's Management Shell with PowerShell and some Exchange cmdlets.… Read more
The so-called 'Blue Screen of Death' has inspired fear in the hearts of mere mortals, but Systems Administrators are expected be capable of casually beating back this sinister beast. So imagine Ben Lye's distress when he discovered that many aspiring SysAdmins had no structured approach to tackling the root of the problem. Setting out to remedy the situation, Ben lays out a simple 3-step plan, and dispenses some good advice.… Read more
Ben Lye uncovered a memory leak in the nonpaged pool which was crashing his servers with disquieting regularity. Luckily it was relatively easy to troubleshoot, and he's sharing the tools and techniques he used to get his servers back on track in double-quick time.… Read more
Snapshots are a useful feature of Windows Server 2008. Taking a snapshot of Active Directory as a scheduled task can prove to be a wise precaution in case disaster strikes. Once they are mounted, they can be accessed by any LDAP tool which allows the user to specify a host name and port number. Ben Lye shows how you can restore attributes to a large numbers of broken distribution groups from a snapshot.… Read more
The dream of an 'office in a box' has been around for years, but the increasing sophistication of virtualization software has turned the dream into reality. Ben Lye explains the problems and benefits of reducing the amount of physical hardware that were deployed in his organisation's regional offices.… Read more
It is possible to change the fields in the Outlook address book to make them a better fit for your organisation. Exchange provides templates for Users, Contacts, Groups, Public Folders, and Mailbox Agents that are downloaded to Outlook. Any changes will be visible in the address book. As usual with Exchange, careful planning before you make changes pays dividends, Ben Lye explains. … Read more
File system Quotas are used to restrict the amount of space users can consume or to report on the space consumed by them. They are useful for reporting on those users or folders that are consuming large amounts of disk space on a file server. Ben Lye shows that File system quotas are quick and easy to set up, with three different methods available for configuring them… Read more
Outlook PST files are a problem for Exchange users, and give no benefits over Exchange mailboxes. You have to use them on a local drive, they are difficult to back up, and tricky for the administrator to manage. It is possible to use Exchange Group Policy settings to limit the use of PST files, and thereby alleviate some of the difficulties they cause. … Read more
To keep the Exchange database healthy, it is important to make sure that online maintenance and online maintenance and online defragmentation are running properly, or are at least conforming to Microsoft's recommendations. Ben shows how easy it is to automate the maintenance and monitor the defragmentation task.… Read more
There are good reasons for preventing old versions of Outlook from connecting to Exchange Server. You'll probably, at least, want to do it for security. Before you do so, you'll also need know what versions are out there being used so you can make sure that blocking of legitimate users is prevented. Ben Lye explains how it is done. explains … Read more
There are a number of features in Exchange that can be used in creative ways to solve problems in Exchange as they crop up. Ben Lye recently found a great use for Messaging Records Management when hit hit the problem of a meeting-room mailbox that stopped replying to booking requests. Here he shows how to apply policies that apply to all folders of a particular type, and how to schedule a regular task to do it.… Read more
Global Address Lists in MS Exchange can cause problems because the first person in the list often gets the reply. Ben Lye shows how one can eliminate any such problems with Global Address lists by creating a mail contact, a transport rule and a custom Delivery Status Notification.… Read more
Exchange's Recipient Update Service was important in Exchange 2000 or 2003 in order to complete the provisioning or updating of mailboxes created from an out-of-band process or from an Active Directory User. In Exchange 2007, full provisioning is automatic, but the functionality can replaced by Powershell scripting if it is required.… Read more
'Where did my mail go?' In order to answer this question, to troubleshoot mail problems and to analyse mail flow, the Exchange administrator can use message-tracking logs. Ben Lye elaborates on these essential logs and explains how you can use Powershell commands to search them for those emails that have gone adrift.… Read more
ExMerge was a great way of exporting a mailbox to an Exchange PST file, or for removing all occurences of an email virus, but it has now been replaced by two new Exchange Management Shell cmdlets, Export-Mailbox and Import-Mailbox which are equally as useful to have at hand.… Read more
Because Exchange auto-complete cache uses X.500 addresses for e-mail sent to addresses within the Exchange organization, it will bounce back messages from a re-created mailbox even after you give the user account all the old SMTP addresses. This is because the old X.500 address in the auto-complete cache is missing, and this causes Exchange to reject the messages. Ben Lye explains how to solve this common problem.… Read more
The use of PowerShell with Exchange Server 2007 can do a great deal to ease the task of managing mailbox quotas. You can, for example, use scripts to customize quota messages, retrieve mailbox sizes, and set the quotas. Ben shows you how, in the 2nd installment of his Top Tips for SysAdmins.… Read more
In this new column giving practical advice on all things Sys Admin related, Ben Lye takes on the often difficult task of keeping track of mobile device activity… Read more