A little under a year ago, Matt Simmons wrote a rather reflective article about his terrifying brush with stress-induced ill health. SysAdmins and DBAs have always been prime victims of work-related stress, but I wonder if that predilection is perhaps getting worse, despite the best efforts of Matt and his trusty side-kick, HR. The constant pressure from share-holders and CFOs to ‘streamline’ the workforce is partially to blame, but the more recent culprit is technology itself.

I can’t deny that the rise of technologies like virtualization, PowerCLI, PowerShell, and a host of others has been a tremendous boon. As a result, individual IT professionals are now able to handle more and more tasks and manage increasingly large and complex environments. But, without a doubt, this is a two-edged sword; The reward for competence is invariably more work.

Unfortunately, SysAdmins play such a pivotal role in modern business that it’s easy to see how they can very quickly become swamped in conflicting demands coming from different directions. However, that doesn’t justify the ridiculous hours many are asked (or volunteer) to devote to their work. Admirably though their commitment is, it isn’t healthy for them, it sets a dangerous expectation, and eventually something will snap. There are times when everyone needs to step up to the plate outside of ‘normal’ work hours, but that time isn’t all the time.

Naturally, with all that lovely technology, you can automate more and more of those tricky tasks to keep on top of the workload, but you are still only human. Clever though you may be, there is a very real limit to how far technology can take you. I’m not suggesting that you avoid these technologies, or deliberately aim for mediocrity; I’m just saying that you need to be more than just technically skilled (and Wesley Nonapeptide riffs on and around this topic in his excellent ‘Telepathic Robot Drones’ blog post). You need to be able to manage expectations, not just Exchange.

Specifically, that means your own expectations of what you are capable of, because those come before everyone else’s. After all, how can you keep your work-life balance under control, if you’re the one setting the bar way too high? Talking to your manager, or discussing issues with your users, is only going to be productive if you have some facts to work with.

“Know Thyself” is the first law of managing work overload, and this is obviously a skill which people develop over time; the fact that veteran Sysadmins exist at all is testament to this. I’d just love to know how you get to that point. Personally, I’m using RescueTime to keep myself honest, but I’m open to recommendations for better methods. Do you track your own time, do you have an intuitive sense of what is possible, or do you just rely on someone else to handle that all for you?

Cheers,

Michael