Receptionist (full time or part time)

The great thing about working on reception at Redgate is being able to interact with everyone in the company.  There’s never a dull moment and every day is different.” Vic Wiseman, Receptionist

Redgate is looking for a receptionist to be first point of contact for visitors and customers, whilst providing support to the Product Support team and exceptional customer service to our customers.

Reporting to the Product Support Team Leader, you’ll be the first person to greet our visitors and callers and their first impressions of Redgate will come from you. So, we’re looking for someone approachable, friendly and enthusiastic who can put people at ease and make them feel welcome. Above all, we’re looking for someone who cares as much as we do that visitors and customers receive exceptional service.

You’ll be working within the Product Support team and as part of this team your role will involve logging support tickets and providing solutions to customer issues over the phone, by email and live chat.  You’ll also be on hand to take on administrative duties from various functions within Redgate.

If you’re naturally organised, can prioritise tasks and enjoy working with a variety of people then we’d love to hear from you.

We’re looking for reception cover from 8.30 – 5.00 every day, however we’re also open to hearing from candidates who would like to job share. If you’d be available to work just the second half of the week (Wednesday (PM), Thursday and Friday), please get in touch!

What makes you Redgate’s next receptionist?

  • You have a passion for providing exceptional customer service
  • You have experience of working on reception or in an administrative role
  • You’re experienced in resolving customer queries and have proven problem solving skills
  • You have experience of using Microsoft Office (Word, Excel, Outlook)
  • You’re a strong communicator with a friendly and confident telephone manner, with the ability to screen and direct incoming calls
  • Your organisational skills are second to none with the ability to effectively prioritise workload
  • You’re self-motivated, proactive and comfortable learning new systems

What would help?

  • Experience using helpdesk or CRM systems, in particular Zendesk or Salesforce would be advantageous

What’s the package?

  • A great benefits package.
  • Salary is £16,000 – £20,000 depending on experience.
  • You’ll work either:
    • 40 hours a week, 8:30 – 17:00.
    • 20 hours a week, 8.30 – 17.00 Thurs & Friday, Wednesday afternoon.
Apply for this job now

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How to apply

Apply below with a CV and covering letter.

Apply for this job now

We use a third-party recruitment system. We will always get back to you, so please check your junk folder, as sometimes our emails won’t show in your inbox.

Take a look at our privacy policy to find out how your data is looked after.

Related articles from our blog

The Redgate Recruitment process

Step 1

Step 1. Application

Step one is your application. So write a letter and upload it on the page for the job you’re interested in. Tell us about yourself, your skills and experience, and talk about why you’d like to work at Redgate. Include a CV, or a link to your LinkedIn page, and if you'd like to show some of your work, attach your portfolio or point us to Stack Overflow or GitHub.

Step 2

Step 2. Assessment

We’ll acknowledge your application straight away, review it and keep you updated on your progress. We might also email an assessment to complete, or invite you for a brief telephone interview. If we don’t think you’re suitable, we’ll inform you – and tell you why. We won’t let you down, we’ll try and help you.

Step 3

Step 3. 1st Interview

Step three is an interview in our Cambridge office. We’ll talk about your work history, your covering letter or video, and any assessments you’ve completed. You might also be asked to do some work-based tests and, if you’re applying for a technical role, expect technical questions – we love talking tech.

Step 4

Step 4. 2nd Interview

The second interview typically lasts two hours. You’ll be talking to different people, you may well meet people you’ll be working with, and we’ll allow time for you to ask questions. We don’t have a dress code at Redgate, by the way, so dress in whatever makes you comfortable.

Step 1

Step 5. Offer

If we think you’d be great at Redgate, we’ll make an offer and iron out any details like relocation issues. If we don’t think you’ll fit in right away, we’ll tell you why. Some people have taken our advice, boned up their knowledge and come back a year later and got a job. It helps.

This is our typical recruitment process, though for some roles it might be a bit different.

Find out more

Our users love us and usability is frequently given as the reason they chose a Redgate tool.

We want to be the place you do the best work of your life.

What makes our culture tick

Our passion

We're passionate about giving people the room, the resources, and the freedom to develop their careers, and do great work.

Our personality

If The Book of Redgate has any point at all (which is debatable), its purpose is to capture the mysterious essence of Redgate and present the 13 values we live by in a remarkably readable way.

Read the latest Book of Redgate

Or dig in to the nostalgia-filled 2010 edition

“I was looking for a mini Google, but in Cambridge.

I can’t believe I’ve found it.”