Historically, the profession of "technical author" emerged from the nascent aerospace and technology industries following the war, and brought with it a military-style rigidity of approach to standards and formality. But documenting (and putting words into) software in 2008 is very different from documenting the wiring of a cockpit in a fighter jet in 1952; perhaps we need to relax more... and be more like Google.… Read more
Our overriding goal at Red Gate is to make our software more usable by "doing whatever works". That means to do whatever users are most likely to instinctively understand. As we analyse and consider every use of language in our applications, this sometimes leads me as a writer to ask the following question:… Read more
