Yes. Once we receive a purchase order from you, an invoice will be sent that will include your license activation keys. This invoice is then payable within 14 days.

If you are unable to purchase with a credit card, you can purchase with a purchase order. If you've received a formal quotation from us, you can return this, signed, with a purchase order number, and we will process your payment. Alternatively, you could fax your company's purchase order to us on one of the following numbers:

• 1 877 735 4871 (toll free if you're in North America)
• +44 (0)870 063 5117 (rest of the world)

This depends on where you're located:

• If you're based in the UK, you will be charged VAT.
• If you're in Europe and supply us with a valid VAT number, you won't be charged tax. However, if you don't supply a tax number, you will be taxed at the prevailing rate, and it will be up to you to claim back any tax paid.
• If you're in the USA, you won't be charged tax on your purchase.

No. As all our products are supplied electronically, there are no shipping or distribution costs.

No. We distribute all our software electronically so that we are able to keep costs down for our customers.

As we are based in the UK, this is not required. As an alternative, we can complete a W8-BEN form for you. Please contact us to let us know if you need one of these completed.

As soon as your order is processed, no matter which method of payment you choose, you will receive an email that will contain invoice information (if you pay by credit card, this will show as paid) and will contain the activation keys that you have purchased. We aim to process all orders within 24 hours of receipt.

Yes. Please email us with details of what you have, and what you would like, for pricing information.

If you are unhappy with the product, please contact us and we will do our best to solve the problem for you.

If, within the first 30 days of your purchase, you are unsatisfied and we have been unable to resolve the issues you have been having, we will refund the amount you've paid, on the understanding that you will destroy any licenses received, and uninstall the software. Outside of this period (more than 30 days after purchase) any refunds will be at Red Gate's sole discretion.

We do use codes to identify our products throughout the shopping/quoting processes.

Once you've received your license keys, you will be able to activate your products. You will need to enter your key into the appropriate place in the software, and you will then have the choice to activate via the Internet or email.

If you choose to activate via email, please ensure that your activation request is in plain-text format, rather than HTML, so that our server recognizes the activation request.