We are happy to refund your money, as you requested.
We will immediately trace the shipment to see exactly what went wrong.
We will issue a credit for the shipping costs; this credit will appear on your next statement.
We take our customers problems seriously and are glad to hear from you.
We encountered an issue earlier today that affected a portion of accounts  and it seems like unfortunately yours was one of those affected.We have rectified the underlying problem and you should be up and running again now.
We understand how critical we are in the role of supporting your customers, and will be implementing a host of solutions to ensure that a situation like this does not occur again.
Customer Service is our number one priority so it's saddening for me to learn of what transpired during your recent purchase.
Customer Service is our number one priority so it's of course disappointing to learn that you are having problems.
Ive made our corporate customer experience team aware of this issue so they can address any underlying problems and ensure our customers always have the right information.
Were proud that youve chosen to buy from us in the past, and we would like the opportunity to keep you as a satisfied customer.
Of course the sales team in the branch should have been enthusiastic and I'm at a complete loss to explain the unprofessional manner in which your refund was handled.
Please be assured that we take such complaints very seriously so I will take this up with the branch manager and his team to find out what went so wrong and ensure the necessary steps, including refresher training, are put in place to prevent such a circumstance reoccurring in the future.
Weve worked really hard to build the best product out there to deliver awesome, personal customer support, and it is disappointing for us to hear of your problems.
