Thank you for your email, although I was most concerned to read of the problems you've been having and offer my sincere apologies.
Sorry to hear that you had such a bad experience |Thank you for your email although I was obviously extremely concerned to read of your poor experience with our product and offer my sincere apologies.
Thanks for reaching out. Im so sorry, I definitely understand your concern and Im escalating your issue so that someone can take a closer look at whats going on right away.
Im so sorry for the confusion and frustration this has caused. As much as we rely on technology and training to provide customers with consistent, up-to-date information, we deeply regret when breakdowns like this occur.
Thank you for letting us know about this. We are very concerned and can appreciate your frustration.
I was distressed to read of your experience and can only offer apologies. This is not the way we do business and we will make sure this doesn't happen again.
I was shocked to receive your account of your experiences. I have no idea how this has happened and will make sure it doesn't occur again. In the meantime, all I can do is to apologise and make good your losses.
We are trying to puzzle out how this has happened. It certainly isn't our policy which is clearly laid out. We'll investigate. In the meantime all we can do is offer our heartfelt apologies.
Hi! Wow, we're really sorry about that. Someone here has fouled up big-time. We're trying to get the details as I write this note. 