Product Support Engineer (US)

We’re looking for a passionate and talented person to help our Product Support team provide exceptional customer support for Redgate tools. You’ll need to thrive on solving problems for customers every day, always aiming to deliver them a great customer experience. We need a customer service master – someone who feels our customers’ pain and always goes that extra mile to get them out of  a jam.

You’ll partner with our customers via phone, email, and remote web sessions to help find solutions to their technical challenges. At the same time, you’ll champion our products and provide our internal product development teams with valuable customer feedback.

If this sounds like you, and a role you’d be interested in, then we’d love to hear from you.

What makes you a Redgate Product Support Engineer?

  • You have a successful track record working in a technical environment and a knack for understanding tricky technical concepts.
  • You have a passion for delivering the highest quality customer service
  • You’re a self-motivated team player who relishes every opportunity to problem-solve and troubleshoot
  • You have a good understanding of Windows permissions and concepts
  • You have a basic understanding of networking concepts and troubleshooting practices
  • You have a solid understanding of how to troubleshoot issues in a Windows environment
  • You have a passion for technology

What would really help?

  • Previous experience on a product support or help desk
  • Previous experience in a customer service role
  • Experience setting up and maintaining Windows Server and/or clusters
  • Knowledge of installing and maintaining web servers (IIS, Apache)
  • SQL Server administration experience (backing up or restoring databases)
  • Scripting or basic programming knowledge
  • An understanding of installing and maintaining SQL Source Control systems (Subversion, TFS, Git), and setting up and maintaining Virtual Machines (VMWare, Microsoft HyperV)

What’s the package?

  • Competitive salary plus an extensive benefits package, including:
    • 20 days of paid vacation, plus federal holidays
    • 401(k)
    • Health, dental, and vision insurance
    • A relaxed and professional environment
  • You’ll work about 40 hours a week, Monday to Friday, with flexible work time. Some weekend work may be required as the role evolves

You must have the right to live and work in the United States to apply for this role.

Redgate Software Inc. is an Equal Opportunity Employer.

Apply for this job now

We use a third-party recruitment system. We will always get back to you, so please check your junk folder, as sometimes our emails won’t show in your inbox.

Take a look at our privacy policy to find out how your data is looked after.

How to apply

To apply, simply upload your covering letter and resume, or get in touch with us.careers@red-gate.com if you'd like to talk to us first.

You must have the right to live and work in the United States to apply for this role.

Apply for this job now

We use a third-party recruitment system. We will always get back to you, so please check your junk folder, as sometimes our emails won’t show in your inbox.

Take a look at our privacy policy to find out how your data is looked after.


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The Redgate Recruitment process

Step 1

Step 1. Application

Step one is your application. So write a letter and upload it on the page for the job you’re interested in. Tell us about yourself, your skills and experience, and talk about why you’d like to work at Redgate. Include a CV, or a link to your LinkedIn page, and if you'd like to show some of your work, attach your portfolio or point us to Stack Overflow or GitHub.

Step 2

Step 2. Assessment

We’ll acknowledge your application straight away, review it and keep you updated on your progress. We might also email an assessment to complete, or invite you for a brief telephone interview. If we don’t think you’re suitable, we’ll inform you – and tell you why. We won’t let you down, we’ll try and help you.

Step 3

Step 3. 1st Interview

Step three is an interview in our Cambridge office. We’ll talk about your work history, your covering letter or video, and any assessments you’ve completed. You might also be asked to do some work-based tests and, if you’re applying for a technical role, expect technical questions – we love talking tech.

Step 4

Step 4. 2nd Interview

The second interview typically lasts two hours. You’ll be talking to different people, you may well meet people you’ll be working with, and we’ll allow time for you to ask questions. We don’t have a dress code at Redgate, by the way, so dress in whatever makes you comfortable.

Step 1

Step 5. Offer

If we think you’d be great at Redgate, we’ll make an offer and iron out any details like relocation issues. If we don’t think you’ll fit in right away, we’ll tell you why. Some people have taken our advice, boned up their knowledge and come back a year later and got a job. It helps.

This is our typical recruitment process, though for some roles it might be a bit different.

Find out more

Our users love us and usability is frequently given as the reason they chose a Redgate tool.

We want to be the place you do the best work of your life.

“I was looking for a mini Google, but in Cambridge.

I can’t believe I’ve found it.”