Product Support Engineer (APAC)

We’re looking for a passionate and talented person to help our Product Support team provide exceptional customer support for Redgate tools. You’ll need to thrive on solving problems for customers every day, always aiming to deliver them a great customer experience. We need a customer service master – someone who feels our customers’ pain and always goes that extra mile to get them out of a jam.

You’ll partner with our customers via phone, email, and remote web sessions to help find solutions to their technical challenges. At the same time, you’ll champion our products and provide our internal product development teams with valuable customer feedback.

If this sounds like you, and a role you’d be interested in, then we’d love to hear from you. Click on the ‘apply now’ button below, or if you’d like to speak to someone about the opportunity first, then get in touch.

What makes you a Redgate Product Support Engineer?

  • You have a successful track record working in a technical environment and a knack for understanding tricky technical concepts.
  • You have a passion for delivering the highest quality customer service
  • You’re a self-motivated team player who relishes every opportunity to problem-solve and troubleshoot
  • You have a good understanding of Windows permissions and concepts
  • You have a basic understanding of networking concepts and troubleshooting practices
  • You have a solid understanding of how to troubleshoot issues in a Windows environment
  • You have some past experience working on a help desk or service desk environment
  • You have a passion for technology

What would really help?

  • Previous experience on a product support or help desk
  • Previous experience in a customer service role
  • Experience setting up and maintaining Windows Server and/or clusters
  • Knowledge of installing and maintaining web servers (IIS, Apache)
  • SQL Server administration experience (backing up or restoring databases)
  • Scripting or basic programming knowledge
  • An understanding of installing and maintaining SQL Source Control systems (Subversion, TFS, Git), and setting up and maintaining Virtual Machines (VMWare, Microsoft HyperV)

What’s the package?

  • You’ll work 38 hours per week, Monday to Friday – we have two open vacancies and between them the hours of 10.30am-7pm must be covered, we are flexible to how our employees approach splitting these hours, so long as we have staff working within these times. We will discuss this in more detail during the interview process.
  • Salary (depending on experience)
  • A great benefits package.

You must have the right to live and work in Australia to apply for this role.

Apply for this job now

Please only apply for roles through our website, as we are unable to accept applications made by email.

We use a third-party recruitment system. We will always get back to you, so please check your junk folder, as sometimes our emails won’t show in your inbox.

Take a look at our privacy policy to find out how your data is looked after.

How to apply

Apply below with a CV and covering letter.

Apply for this job now

Please only apply for roles through our website, as we are unable to accept applications made by email.

We use a third-party recruitment system. We will always get back to you, so please check your junk folder, as sometimes our emails won’t show in your inbox.

Take a look at our privacy policy to find out how your data is looked after.


Share this post

Our hiring process

Application

Tell us about yourself, your skills and experience, and talk about why you’d like to work at Redgate.

Include a CV, or a link to your LinkedIn page, and if you'd like to show some of your work, attach your portfolio or point us to Stack Overflow or GitHub.

Assessments

We’ll acknowledge your application straight away, review it and keep you updated on your progress. We might also email an assessment to complete, or invite you for a brief telephone interview. If we don’t think you’re suitable we’ll tell you why. We won’t let you down, we’ll try and help you.

Our assessments focus on how well you’re able to do the job – we won’t ask you to solve arbitrary logic puzzles.

Interviews

You’ll be talking to different people, you may well meet people you’ll be working with, and we’ll allow time for you to ask questions. We don’t have a dress code at Redgate, by the way, so dress in whatever makes you comfortable.

We want you to be relaxed and at your best in our interviews. If there's anything you'd especially like us to ask you about, or any parts of the interview you dread, let us know.

Offer

If we think you’d be great at Redgate, we’ll make an offer and iron out any details like relocation issues.

If we don’t think you’ll fit in right away, we’ll tell you why. Some people have taken our advice and come back a year later and got a job.

Product Support Engineer (APAC)

We’re looking for a passionate and talented person to help our Product Support team provide exceptional customer support for Redgate tools. You’ll need to thrive on solving problems for customers every day, always aiming to deliver them a great customer experience. We need a customer service master – someone who feels our customers’ pain and always goes that extra mile to get them out of a jam.

You’ll partner with our customers via phone, email, and remote web sessions to help find solutions to their technical challenges. At the same time, you’ll champion our products and provide our internal product development teams with valuable customer feedback.

If this sounds like you, and a role you’d be interested in, then we’d love to hear from you. Click on the ‘apply now’ button below, or if you’d like to speak to someone about the opportunity first, then get in touch.

What makes you a Redgate Product Support Engineer?

  • You have a successful track record working in a technical environment and a knack for understanding tricky technical concepts.
  • You have a passion for delivering the highest quality customer service
  • You’re a self-motivated team player who relishes every opportunity to problem-solve and troubleshoot
  • You have a good understanding of Windows permissions and concepts
  • You have a basic understanding of networking concepts and troubleshooting practices
  • You have a solid understanding of how to troubleshoot issues in a Windows environment
  • You have some past experience working on a help desk or service desk environment
  • You have a passion for technology

What would really help?

  • Previous experience on a product support or help desk
  • Previous experience in a customer service role
  • Experience setting up and maintaining Windows Server and/or clusters
  • Knowledge of installing and maintaining web servers (IIS, Apache)
  • SQL Server administration experience (backing up or restoring databases)
  • Scripting or basic programming knowledge
  • An understanding of installing and maintaining SQL Source Control systems (Subversion, TFS, Git), and setting up and maintaining Virtual Machines (VMWare, Microsoft HyperV)

What’s the package?

  • You’ll work 38 hours per week, Monday to Friday – we have two open vacancies and between them the hours of 10.30am-7pm must be covered, we are flexible to how our employees approach splitting these hours, so long as we have staff working within these times. We will discuss this in more detail during the interview process.
  • Salary (depending on experience)
  • A great benefits package.

You must have the right to live and work in Australia to apply for this role.

Apply for this job now

Please only apply for roles through our website, as we are unable to accept applications made by email.

We use a third-party recruitment system. We will always get back to you, so please check your junk folder, as sometimes our emails won’t show in your inbox.

Take a look at our privacy policy to find out how your data is looked after.

How to apply

Apply below with a CV and covering letter.

Apply for this job now

Please only apply for roles through our website, as we are unable to accept applications made by email.

We use a third-party recruitment system. We will always get back to you, so please check your junk folder, as sometimes our emails won’t show in your inbox.

Take a look at our privacy policy to find out how your data is looked after.


Share this post

Our hiring process

Application

Tell us about yourself, your skills and experience, and talk about why you’d like to work at Redgate.

Include a CV, or a link to your LinkedIn page, and if you'd like to show some of your work, attach your portfolio or point us to Stack Overflow or GitHub.

Assessments

We’ll acknowledge your application straight away, review it and keep you updated on your progress. We might also email an assessment to complete, or invite you for a brief telephone interview. If we don’t think you’re suitable we’ll tell you why. We won’t let you down, we’ll try and help you.

Our assessments focus on how well you’re able to do the job – we won’t ask you to solve arbitrary logic puzzles.

Interviews

You’ll be talking to different people, you may well meet people you’ll be working with, and we’ll allow time for you to ask questions. We don’t have a dress code at Redgate, by the way, so dress in whatever makes you comfortable.

We want you to be relaxed and at your best in our interviews. If there's anything you'd especially like us to ask you about, or any parts of the interview you dread, let us know.

Offer

If we think you’d be great at Redgate, we’ll make an offer and iron out any details like relocation issues.

If we don’t think you’ll fit in right away, we’ll tell you why. Some people have taken our advice and come back a year later and got a job.