Redgate creates ingeniously simple software to help data professionals get the most value out of any database, anywhere.
Our portfolio of solutions helps organizations reliably solve the complex challenges of database management across the DevOps lifecycle on any database, any platform, anywhere. We make life easier for IT leaders, development and operations teams, increasing efficiency, reducing errors and protecting business-critical data.
The data community knows it can trust Redgate to balance speed to market, collaboration across teams and the protection of business-critical data.
For 25 years, our teams have been helping over 800,000 people in every kind of industry across the world, from small and medium-sized businesses to 92% of companies in the Fortune 100 – including Walt Disney, Intel, Amazon, and Yorkshire Water.
At Redgate we really care about our customers and want them to have the best experience possible when using our products. When customers get in touch, you’ll be their first point of call, so we’re looking for someone who’s as passionate about helping them out as we are. You'll need to thrive on solving problems for customers every day, always aiming to deliver a great customer experience.
Are you enthusiastic about technology and helping customers succeed?
Redgate is looking for an enthusiastic Customer Support Specialist on a 14-month fixed term basis, to help provide excellent customer support across the range of Redgate products for a global customer base.
You will work Monday and Tuesday 12pm - 9pm and Wednesday - Friday 9am - 5pm
Together with the rest of the team you’ll help manage Redgate’s support call queue, ensuring tickets are prioritized and resolved for customers as quickly as possible. You’ll work on the 1st line support tickets, using email, phone and chat to communicate with customers. Tickets are varied, and no two days are the same. You’ll primarily be helping customers with their licensing issues and also helping them with their installation questions. When a more technical solution is needed, you’ll escalate to an engineer in the team to get it resolved.
The Support team is always looking to innovate the way they work which means that alongside solving tickets, you’ll often be involved in projects to help improve customer experience or the way the team works.
Our culture will challenge you to quickly develop personally and professionally. We’ll equip you with all the training, tools, and ongoing support you need to be successful, and give you the freedom and flexibility to excel at what you do.
What does it take to be our next Customer Support Specialist?
What would really help?
What's the package?
Flexible-hybrid model:
Achieving work-life balance has never been more important and so Redgate has adopted a flexible-hybrid model. This means that people will work flexibly with a blend of remote (home) and co-located (office) work, with teams having the flexibility to decide which location best suits the outcomes they need to deliver.
Our Cultural + Commitment:
Welcome to a place where people are not just part of the team – they are the driving force behind our achievements.
At the heart of Redgate, beats a commitment to being a values-led company. Acting as our North Star, our values help us focus on what really matters: our people and their experience.
Get to know us more at: https://bit.ly/43uZIqb
Glassdoor: 4.7 rating with a 98% CEO approval rate
Built In: 8 Best Places to Work lists
RepVue: Top 10% companies with an 86+ rating
Total Rewards:
Taking care of our employees is the heart of our success story! We take efforts to create an environment where you not only thrive in your career but also enjoy every moment of your journey with us. Here's a glimpse into the array of benefits and perks we offer to make your experience with us truly exceptional.
Competitive Compensation, Comprehensive Health Coverage, Monthly Wellbeing Allowance, Flexible Work Arrangements, Professional Development Opportunities, Generous Paid Time Off, EAP, ERG, Wellness Initiatives, Employee Recognition Programs, Community Involvement, and much more.
Redgate Software is an Equal Opportunity Employer
It doesn’t hurt to take a chance and apply! While we list out what we generally look for, we are likely missing other attributes and skills that you have that could make you a great fit. Research has shown this especially applies to women and other marginalized groups, who tend to apply if they check 100% of every box, versus men who apply if they hit roughly 60%.
If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants section in the application process or email careers@red-gate.com.
Redgate Software is proud to be an equal opportunity workplace and is an affirmative action employer; protected classes in every market in which we do business worldwide: race, religion, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Apply below with a CV and covering letter.
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Achieving work-life balance has never been more important and so Redgate has adopted a flexible-hybrid model. This means that people will work flexibly with a blend of remote (home) and co-located (office) work, with teams having the flexibility to decide the cadence that best suits the outcomes they need to deliver.
Where you work and how frequently you attend the office will depend on the nature of your role, make-up of the team and the type of work that you need to do. A weekly visit to the office is likely for most people to support our collaborative culture, as well as other ad-hoc collaborative activities as required by the business. So, if you are able to travel to & from the office safely in a day, that works well for us.
Tell us about yourself, your skills and experience, and talk about why you’d like to work at Redgate.
Include a CV, or a link to your LinkedIn page, and if you'd like to show some of your work, attach your portfolio or point us to Stack Overflow or GitHub.
We’ll acknowledge your application straight away, review it and keep you updated on your progress. We might also email an assessment to complete, or invite you for a brief telephone interview. If we don’t think you’re suitable we’ll tell you why. We won’t let you down, we’ll try and help you.
Our assessments focus on how well you’re able to do the job – we won’t ask you to solve arbitrary logic puzzles.
You’ll be talking to different people, you may well meet people you’ll be working with, and we’ll allow time for you to ask questions. We don’t have a dress code at Redgate, by the way, so dress in whatever makes you comfortable.
We want you to be relaxed and at your best in our interviews. If there's anything you'd especially like us to ask you about, or any parts of the interview you dread, let us know.
If we think you’d be great at Redgate, we’ll make an offer and iron out any details like relocation issues.
If we don’t think you’ll fit in right away, we’ll tell you why. Some people have taken our advice and come back a year later and got a job.
