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v2.1.8.8 - agents offline for no apparent reason

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mwoffenden



Joined: 08 Jun 2013
Posts: 70
Location: Boston

PostPosted: Thu Aug 08, 2013 2:44 pm    Post subject: v2.1.8.8 - agents offline for no apparent reason Reply with quote

Two of three agents were suddenly showing as offline. Servers have not had any updates or changes to the firewall and agent services are running.

I could not deploy to these machines.

Restarted PC and browser. Then DM said "One or more of your machines appear to be running old versions of Deployment Manager Agent. Please use the "Upgrade all" button to upgrade them. Or, use the "Check health" button to refresh the version numbers."

Clicked the "Upgrade all" button and agents were finally showing to be online.

(This is frustrating as DM is often "confused" and providing the wrong information to the user. In my case, every upgrade has thrown some sort of error and/or misleading information.)
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Michael Woffenden
Founder and President
Information Results Corporation
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justin.caldicott



Joined: 20 Apr 2011
Posts: 55

PostPosted: Thu Aug 08, 2013 3:59 pm    Post subject: Reply with quote

Hi Michael,

Sorry to hear upgrades haven't been smooth for you.

Which PC did you restart to prompt the upgrade agents message to appear, the server?

Thanks,
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Justin Caldicott
Product Manager - Deployment Manager
Red Gate
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mwoffenden



Joined: 08 Jun 2013
Posts: 70
Location: Boston

PostPosted: Thu Aug 08, 2013 4:03 pm    Post subject: Reply with quote

The machine that hosts the DM client required the restart.
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Michael Woffenden
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Information Results Corporation
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