How does upgrading work?
… is entitled to upgrade their software to the latest maintenance release free of charge.
For example, if you had version 3.1, you could upgrade to 3.2 at no cost.
I have a support contract …
You can upgrade to any later version of your software at no extra cost.
For example, if you had version 3.1, you could upgrade to 4.0 for free.
I don't have a support contract …
… and I want to upgrade to a later version.
Check your upgrade situation to find out the price of upgrades.
I'm not sure …
Check your upgrade situation to find out whether you have a support contract and the price of upgrades if you don't.
There are 2 formats you may have:
Please contact firstname.lastname@example.org if you have an old style serial number format e.g. AA–A–A–00000–0000