A support & upgrades package provides you with free upgrades for major releases and priority support. We designed it as a way of lowering total cost of ownership for our products, making it easy for people to continue as users with the minimum of fuss.
For the duration of your support & upgrades package, you won't need to pay for upgrades, which should help in two ways:
- The cost of support & upgrades is less than buying a new version when it comes out, so it's likely that your support & upgrades package will save you money.
- The users of your software automatically receive the latest features when they come out, with none of the delays that can occur when you have to go through another purchasing process. The internal hassle and cost associated with buying software upgrades is often high. With a support & upgrades package, this cost is removed completely.
For the duration of your support & upgrades package, you'll receive priority support from our dedicated product support team. We'll do our best to answer any questions by email and, if necessary, by telephone or video conference. We normally resolve problems within 24 service hours.
If you haven't purchased support & upgrades, we'll do our best to answer questions through our forums. However, we can't guarantee that forum questions will be answered, or that the answers given are correct (if another user answers the question, for example).
As a support & upgrades owner, you don't need to take any active steps to receive support. Everything is handled by our systems. The status of your support & upgrades package is recorded in our internal systems and in the purchaser's purchase documents. This means we can send every support & upgrades owner an up-to-date license whenever a new version comes out and that we can evaluate whether a support request is backed by a support & upgrades package.
Purchasing support & upgrades
Support & upgrade packages are purchased when you buy our products. We don't sell support & upgrade packages for a few of our products, in particular .NET Reflector and our MySQL tools.
If your support & upgrade package has lapsed and you want to purchase an upgrade, please use our online Upgrade Center.
If you need to renew an existing support & upgrades package, please contact us.
All minor releases, such as minor bug fixes, are free. For major updates, customers with support & upgrades receive upgrades to the latest version of the product they've purchased, for free. To get the latest version, go to Check for updates in the Help menu of the product.
For those customers without a current support & upgrades package, the Redgate upgrade policy is to charge a percentage of the current product cost.
If you would like to upgrade your product, e.g. from the SQL Developer Suite to SQL Toolbelt, all you will need to do is pay the difference in current prices.
To purchase an upgrade, please visit the Upgrade Center or email firstname.lastname@example.org telling us your license key, which product you would like to upgrade, and the number of licenses you would like to upgrade.
If you have any questions about upgrading please contact a member of our sales team.
Check out what's planned for Redgate products in our current product roadmap.