Working at Red Gate
A place to do great work
Product Support Engineer
When did you join Red Gate?April 2009
What was your first ever job?Trainee Software Engineer.
Before you arrived at Red Gate what did you do?I was working as a Senior Software Engineer for the UK's leading independent online train ticketing retailer.
What does your job involve on a day-to-day basis?As a Product Support Engineer my job is to provide both outward-facing customer service and technical support for all commercial releases of software produced or maintained by Red Gate. The customer service half involves maintaining a dialogue with customers, providing answers to known issues and frequently-asked questions, and finding solutions to problems. Technical Support involves identifying the cause of problems, suggesting workarounds where possible, and providing patches and fixes from our program developers for our customers. We do this using supportability features in the software such as logs and tracing, debugging tools, and desktop sharing and control tools.
What do you like about working in Product Support at Red Gate?My team is friendly, helpful and erudite. I love the relaxed, technically challenging, progressive and collaborative work environment. I also love the problem solving and solution providing attitude of the team.
Complete the following sentence: I know everything there is to know about...Workout...
What's your favourite book?I love all Daniel Steel's books but still 'The Ranch' is my favourite!
What super power do you wish you had (or have but aren't telling anyone because that's the point of being super)?I wish I was a jumper!!
Why did you choose Red Gate?I found Red Gate in the 'The Sunday Times 100 Best Small Companies to work for 2009'!
I loved the culture here and way employees are valued and respected. I was impressed by the rigorous interview process and enjoyed every bit of it! Joining Redgate was one of the best decisions of my professional career!