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Attachment Error Message

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Aardvark Newsgroup
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PostPosted: Thu Jun 17, 2004 9:50 pm    Post subject: Attachment Error Message Reply with quote

Hi:

We have recently encountered a problem when attempting to attach files to an
issue in Aardvark. When the upload is attempted, regardless of the file
type, the following message is generated: "Can't open file for writing."

Up until now, we have not experienced any problems with uploading
attachments in Aardvark (we have uploaded dozens of attachments).

Any help would be greatly appreciated.

Thanks,
Kevin Guy
AirIQ Inc.


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Brian Donahue



Joined: 23 Aug 2004
Posts: 6582

PostPosted: Fri Jun 18, 2004 3:48 pm    Post subject: Re: Attachment Error Message Reply with quote

Hi Kevin,

You've probably changed some of your file security. Your IIS anonymous
access account needs to have read/write access to the Uploads folder in
Aardvark. This is c:program filesaardvarkuploads by default, but is
configurable in the registry under HLKMSoftwareRed GateAardvarkUpload
directory.

Once you find the location of the uploads directory, you should grant
IUSR_MACHINENAME read/write/modify access to that folder and everything
should be working again.

Regards,

Brian Donahue
Red Gate Technical Support

"Aardvark Newsgroup" <red-gate.public.aardvark> wrote in message
news:l5Wsr0KVEHA.1196@server53...
> Hi:
>
> We have recently encountered a problem when attempting to attach files to
an
> issue in Aardvark. When the upload is attempted, regardless of the file
> type, the following message is generated: "Can't open file for writing."
>
> Up until now, we have not experienced any problems with uploading
> attachments in Aardvark (we have uploaded dozens of attachments).
>
> Any help would be greatly appreciated.
>
> Thanks,
> Kevin Guy
> AirIQ Inc.
>
>


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Aardvark Newsgroup
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PostPosted: Fri Jun 18, 2004 4:29 pm    Post subject: Re: Attachment Error Message Reply with quote

Thanks for the help Brian - worked like a charm and we're back in business!

"Brian Donahue (Red Gate)" <brian.donahue@red-gate.com> wrote in message
news:Wb3IzNUVEHA.2360@server53...
> Hi Kevin,
>
> You've probably changed some of your file security. Your IIS anonymous
> access account needs to have read/write access to the Uploads folder in
> Aardvark. This is c:program filesaardvarkuploads by default, but is
> configurable in the registry under HLKMSoftwareRed GateAardvarkUpload
> directory.
>
> Once you find the location of the uploads directory, you should grant
> IUSR_MACHINENAME read/write/modify access to that folder and everything
> should be working again.
>
> Regards,
>
> Brian Donahue
> Red Gate Technical Support
>
> "Aardvark Newsgroup" <red-gate.public.aardvark> wrote in message
> news:l5Wsr0KVEHA.1196@server53...
> > Hi:
> >
> > We have recently encountered a problem when attempting to attach files
to
> an
> > issue in Aardvark. When the upload is attempted, regardless of the file
> > type, the following message is generated: "Can't open file for writing."
> >
> > Up until now, we have not experienced any problems with uploading
> > attachments in Aardvark (we have uploaded dozens of attachments).
> >
> > Any help would be greatly appreciated.
> >
> > Thanks,
> > Kevin Guy
> > AirIQ Inc.
> >
> >
>
>


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