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Brian Donahue

Joined: 23 Aug 2004
Posts: 6675

PostPosted: Fri Jun 18, 2004 3:48 pm    Post subject: Re: Attachment Error Message Reply with quote

Hi Kevin,

You've probably changed some of your file security. Your IIS anonymous
access account needs to have read/write access to the Uploads folder in
Aardvark. This is c:program filesaardvarkuploads by default, but is
configurable in the registry under HLKMSoftwareRed GateAardvarkUpload

Once you find the location of the uploads directory, you should grant
IUSR_MACHINENAME read/write/modify access to that folder and everything
should be working again.


Brian Donahue
Red Gate Technical Support

"Aardvark Newsgroup" <red-gate.public.aardvark> wrote in message
> Hi:
> We have recently encountered a problem when attempting to attach files to
> issue in Aardvark. When the upload is attempted, regardless of the file
> type, the following message is generated: "Can't open file for writing."
> Up until now, we have not experienced any problems with uploading
> attachments in Aardvark (we have uploaded dozens of attachments).
> Any help would be greatly appreciated.
> Thanks,
> Kevin Guy
> AirIQ Inc.

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