Aardvark MSIInstaller Error crashing IIS

[Chris Martinich]

Aardvark 2.0

Windows2000 Server all latest security patches/service packs

Plenty of space/ram/processor power

In the last week we have started getting an MSIInstaller installer error
that produces the following messages in the application log and then crashes
the IIS service. Any Ideas???? Nothing has changed in our Aardvark
configuration so we're at a loss.

1. Detection of product '{19C2D3FB-85F1-4BCA-AC5B-007E552E984A}', feature
'Complete', component '{C3E54156-3E32-443D-98F7-89BE021875FB}' failed. The
resource 'C:Program FilesAardvarkAardvarkCrypto.dll' does not exist.

2. Detection of product '{19C2D3FB-85F1-4BCA-AC5B-007E552E984A}', feature
'Complete' failed during request for component
'{BF4D7A70-D89D-11D1-A17D-00A0C90AB50F}'

3. Product: Aardvark -- Error 1921. Service 'W3SVC' (W3SVC) could not be
stopped. Verify that you have sufficient privileges to stop system services.

4. Product: Aardvark -- Error 1706. No valid source could be found for
product Aardvark. The Windows installer cannot continue.

Thanks,
Chris

[Brian Donahue]

Hello Chris,

Is this happening during an install or upgrade? If so, you may want to
make sure that the Administrator account that you give for the Aardvark
Installation does not have a blank password. This will cause a multitude of
failures.

Thanks,
Brian Donahue
Technical Support

"Chris Martinich" <cmartinich@abc-clio.com> wrote in message
news:ydhHjPVTDHA.4860@server53...
> Aardvark 2.0
>
> Windows2000 Server all latest security patches/service packs
>
> Plenty of space/ram/processor power
>
> In the last week we have started getting an MSIInstaller installer error
> that produces the following messages in the application log and then
crashes
> the IIS service. Any Ideas???? Nothing has changed in our Aardvark
> configuration so we're at a loss.
>
> 1. Detection of product '{19C2D3FB-85F1-4BCA-AC5B-007E552E984A}', feature
> 'Complete', component '{C3E54156-3E32-443D-98F7-89BE021875FB}' failed. The
> resource 'C:Program FilesAardvarkAardvarkCrypto.dll' does not exist.
>
> 2. Detection of product '{19C2D3FB-85F1-4BCA-AC5B-007E552E984A}', feature
> 'Complete' failed during request for component
> '{BF4D7A70-D89D-11D1-A17D-00A0C90AB50F}'
>
> 3. Product: Aardvark -- Error 1921. Service 'W3SVC' (W3SVC) could not be
> stopped. Verify that you have sufficient privileges to stop system
services.
>
> 4. Product: Aardvark -- Error 1706. No valid source could be found for
> product Aardvark. The Windows installer cannot continue.
>
> Thanks,
> Chris
>
>
>



_________________
Brian Donahue
Technical Support
Red Gate Software Ltd.
44 (0)870 160 0037 ext 8521
US and CAN 1-866-RED GATE ext 8521

[bob]

Hi,

We are getting exactly the same kind of error messages. They are not
occuring when installing or upgrading Aardvark, but when the server is
running happily by itself. It seems to occur every 10 - 20 mins, causing IIS
to crash, and phones in our support department to go into overdrive.

We have checked the account used by aardvark - it is not locked out, it
does not have a blank password, and it is set to have local admin rights on
the web server. We got the first MSI message on Friday 1 August, but this
went unnoticed as it did not shut down the IIS - however, it is now. We have
stopped the Aardvark service, and the server once again seems stable.


"Brian Donahue (Red Gate)" <brian.donahue@red-gate.com> wrote in message
news:jgR%23DFEUDHA.1456@server53...
> Hello Chris,
>
> Is this happening during an install or upgrade? If so, you may want to
> make sure that the Administrator account that you give for the Aardvark
> Installation does not have a blank password. This will cause a multitude
of
> failures.
>
> Thanks,
> Brian Donahue
> Technical Support
>
> "Chris Martinich" <cmartinich@abc-clio.com> wrote in message
> news:ydhHjPVTDHA.4860@server53...
> > Aardvark 2.0
> >
> > Windows2000 Server all latest security patches/service packs
> >
> > Plenty of space/ram/processor power
> >
> > In the last week we have started getting an MSIInstaller installer error
> > that produces the following messages in the application log and then
> crashes
> > the IIS service. Any Ideas???? Nothing has changed in our Aardvark
> > configuration so we're at a loss.
> >
> > 1. Detection of product '{19C2D3FB-85F1-4BCA-AC5B-007E552E984A}',
feature
> > 'Complete', component '{C3E54156-3E32-443D-98F7-89BE021875FB}' failed.
The
> > resource 'C:Program FilesAardvarkAardvarkCrypto.dll' does not exist.
> >
> > 2. Detection of product '{19C2D3FB-85F1-4BCA-AC5B-007E552E984A}',
feature
> > 'Complete' failed during request for component
> > '{BF4D7A70-D89D-11D1-A17D-00A0C90AB50F}'
> >
> > 3. Product: Aardvark -- Error 1921. Service 'W3SVC' (W3SVC) could not be
> > stopped. Verify that you have sufficient privileges to stop system
> services.
> >
> > 4. Product: Aardvark -- Error 1706. No valid source could be found for
> > product Aardvark. The Windows installer cannot continue.
> >
> > Thanks,
> > Chris
> >
> >
> >
>
>

[Brian Donahue]

Hello,



It sounds like the AardvarkCrypto COM+ component needs to be
re-installed through Windows 2000 Component Services. Do you want to arrange
a time for a WebEx remote desktop session to sort this out? If it goes
alright, it will probably take less than half an hour.



Regards,



Brian Donahue

Red Gate Technical Support



"bob" <bob@bob.bob> wrote in message news:Ubi9bwmWDHA.1488@server53...
> Hi,
>
> We are getting exactly the same kind of error messages. They are not
> occuring when installing or upgrading Aardvark, but when the server is
> running happily by itself. It seems to occur every 10 - 20 mins, causing
IIS
> to crash, and phones in our support department to go into overdrive.
>
> We have checked the account used by aardvark - it is not locked out, it
> does not have a blank password, and it is set to have local admin rights
on
> the web server. We got the first MSI message on Friday 1 August, but this
> went unnoticed as it did not shut down the IIS - however, it is now. We
have
> stopped the Aardvark service, and the server once again seems stable.
>
>
> "Brian Donahue (Red Gate)" <brian.donahue@red-gate.com> wrote in message
> news:jgR%23DFEUDHA.1456@server53...
> > Hello Chris,
> >
> > Is this happening during an install or upgrade? If so, you may want
to
> > make sure that the Administrator account that you give for the Aardvark
> > Installation does not have a blank password. This will cause a multitude
> of
> > failures.
> >
> > Thanks,
> > Brian Donahue
> > Technical Support
> >
> > "Chris Martinich" <cmartinich@abc-clio.com> wrote in message
> > news:ydhHjPVTDHA.4860@server53...
> > > Aardvark 2.0
> > >
> > > Windows2000 Server all latest security patches/service packs
> > >
> > > Plenty of space/ram/processor power
> > >
> > > In the last week we have started getting an MSIInstaller installer
error
> > > that produces the following messages in the application log and then
> > crashes
> > > the IIS service. Any Ideas???? Nothing has changed in our Aardvark
> > > configuration so we're at a loss.
> > >
> > > 1. Detection of product '{19C2D3FB-85F1-4BCA-AC5B-007E552E984A}',
> feature
> > > 'Complete', component '{C3E54156-3E32-443D-98F7-89BE021875FB}' failed.
> The
> > > resource 'C:Program FilesAardvarkAardvarkCrypto.dll' does not
exist.
> > >
> > > 2. Detection of product '{19C2D3FB-85F1-4BCA-AC5B-007E552E984A}',
> feature
> > > 'Complete' failed during request for component
> > > '{BF4D7A70-D89D-11D1-A17D-00A0C90AB50F}'
> > >
> > > 3. Product: Aardvark -- Error 1921. Service 'W3SVC' (W3SVC) could not
be
> > > stopped. Verify that you have sufficient privileges to stop system
> > services.
> > >
> > > 4. Product: Aardvark -- Error 1706. No valid source could be found for
> > > product Aardvark. The Windows installer cannot continue.
> > >
> > > Thanks,
> > > Chris
> > >
> > >
> > >
> >
> >
>
>



_________________
Brian Donahue
Technical Support
Red Gate Software Ltd.
44 (0)870 160 0037 ext 8521
US and CAN 1-866-RED GATE ext 8521