Failed to get configuration from server

[eyespi20]

My backups ran successfully for months but now are failing with this error. From the log:

SQL Backup log file 7.0.0.597

-SQL "BACKUP LOG [TTC] TO DISK = '\\America\GPSQLBackup\PacioliBackups\TTC\Tlog\<TYPE>_<DATABASE>_<DATETIME YYYYmmddhhnnss>.sqb' WITH ERASEFILES = 1, PASSWORD = 'XXXXXXXXXX', DISKRETRYINTERVAL = 30, DISKRETRYCOUNT = 10, COPYTO = '\\America\GPSQLBackup\PacioliBackups\TTC\LogCopy', KEYSIZE = 256, THREADCOUNT = 7 "

----------------------------- ERRORS AND WARNINGS -----------------------------


7/11/2012 3:00:00 AM: Backing up TTC (transaction log) to:
7/11/2012 3:00:00 AM: \\America\GPSQLBackup\PacioliBackups\TTC\Tlog\LOG_TTC_20120711030000.sqb

7/11/2012 3:00:01 AM: BACKUP LOG [TTC] TO VIRTUAL_DEVICE = 'SQLBACKUP_A67A25FA-5C24-45A8-A7D8-07BCF0A54F59', VIRTUAL_DEVICE = 'SQLBACKUP_A67A25FA-5C24-45A8-A7D8-07BCF0A54F5901', VIRTUAL_DEVICE = 'SQLBACKUP_A67A25FA-5C24-45A8-A7D8-07BCF0A54F5902', VIRTUAL_DEVICE = 'SQLBACKUP_A67A25FA-5C24-45A8-A7D8-07BCF0A54F5903', VIRTUAL_DEVICE = 'SQLBACKUP_A67A25FA-5C24-45A8-A7D8-07BCF0A54F5904', VIRTUAL_DEVICE = 'SQLBACKUP_A67A25FA-5C24-45A8-A7D8-07BCF0A54F5905', VIRTUAL_DEVICE = 'SQLBACKUP_A67A25FA-5C24-45A8-A7D8-07BCF0A54F5906' WITH BUFFERCOUNT = 28, BLOCKSIZE = 65536, MAXTRANSFERSIZE = 1048576, NAME = N'Database (TTC), 7/11/2012 3:00:00 AM', DESCRIPTION = N'Backup on 7/11/2012 3:00:00 AM Server: PACIOLI Database: TTC', FORMAT

7/11/2012 3:00:01 AM: VDI error 1010: Failed to get configuration from server. Check that the SQL Server instance is running, and that you have the SQL Server Systems Administrator server role. Error code: (-2147024888: )


SQL server IS running -- this is my production server and I would know if it were down!! I do have Admin server role. So what's up??
_________________
Margaret Norkett
Database Administrator
Commercial Foodservice Repair

[ChrisAVWood]

Margaret,

Look here for answers http://www.red-gate.com/SupportCenter/Content/knowledgebase/SQL_Backup/KB200710000177

HTH

Chris
_________________
English DBA living in CANADA

[eyespi20]

I can't even get my GUID to connect to the database, so can't configure these things as suggested in the one article. The other article says to check memory on the server -- there is plenty of available memory.
_________________
Margaret Norkett
Database Administrator
Commercial Foodservice Repair

[petey]

Could you please check the Windows Event log to see if there were any entries raised by the SQLVDI component at around the time of the error (7/11/2012 3:00:00 AM)?

Thank you.
_________________
Peter Yeoh
SQL Backup Consultant Developer
Associate, Yohz Software
Beyond compression - SQL Backup goodies under the hood, updated for version 7

[eyespi20]

The Windows error log has no errors in it at all.
_________________
Margaret Norkett
Database Administrator
Commercial Foodservice Repair

[eyespi20]

Looking on my machine (where I'm running the GUID from) I have the following error:

ngWrapper.LogManager
#6:Failed to load assembly Microsoft.SqlServer.SqlEnum
_________________
Margaret Norkett
Database Administrator
Commercial Foodservice Repair

[ChrisAVWood]

Margaret,

You didn't mention the O/S or SQL version. This might help understand things a little better.

Chris
_________________
English DBA living in CANADA

[eyespi20]

The SQL box is running Windows Server 2003 and SQL 2008 R2 SP2. My personal computer is running Windows 7 Professional.
_________________
Margaret Norkett
Database Administrator
Commercial Foodservice Repair

[ChrisAVWood]

Unless you mean SQL2008R2 SP2 CTP I don't believe that version is freely available yet.

Is this 32 or 64 bit and how much memory does the server have and are you giving to SQL?

Chris
_________________
English DBA living in CANADA

[eyespi20]

Microsoft SQL Server 2008 R2 (SP1) - 10.50.2500.0 (X64) Jun 17 2011 00:54:03 Copyright (c) Microsoft Corporation Standard Edition (64-bit) on Windows NT 5.2 <X64> (Build 3790: Service Pack 2)
_________________
Margaret Norkett
Database Administrator
Commercial Foodservice Repair

[eyespi20]

SLQ server is allocated 28GB and there is 32 GB of RAM on the server.
_________________
Margaret Norkett
Database Administrator
Commercial Foodservice Repair

[ChrisAVWood]

There doesn't appear to be any fixes in the CU's raised after SP1 that talk about memory.

Red Gate SQLBackup uses the vas space in SQL which defaults to 256Mb in SQL2008R2. If this was changed you would see a line like this -g 400 in the SQL errorlog after lines like -l D:\DBMS\MSSQL.1\MSSQL\DATA\mastlog.ldf to indicate where the master db log is after the last SQL startup.

I am not currently using SQLBackup on any SQL2008R2 servers but saw this error many times in SQL2005 running on W2K3R2 SP2.

A -g can be added to the startup of SQL but it would need to be stopped and restarted for it to apply.

Chris
_________________
English DBA living in CANADA

[eyespi20]

I stopped and restarted the SQL Backup Agent and that seems to have solved the problem for now. no idea why it stopped working which I would like to know.
_________________
Margaret Norkett
Database Administrator
Commercial Foodservice Repair

[ChrisAVWood]

Do you use CLR routines and do you see any AppDomain 6 (AAA_BBB.dbo[runtime].5) is marked for unload due to memory pressure messages in the errorlog?

if you do then your problem could well be lack of contiguous memory in the vas.

Chris
_________________
English DBA living in CANADA

[eyespi20]

No we don't use any CLR routines.
_________________
Margaret Norkett
Database Administrator
Commercial Foodservice Repair