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Instance unreachable while "Monitoring Connected"

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howardepp



Joined: 13 Oct 2011
Posts: 1

PostPosted: Thu Oct 13, 2011 5:45 pm    Post subject: Instance unreachable while "Monitoring Connected" Reply with quote

I am getting conflicting information regarding the status of the Monitored Servers while also NOT getting any alerts or performance information when drilling down. Every so often I notice a "Attempting to Connect" message for the instance and then it is resolved after 10 seconds showing "Monitoring Connected" with a green check mark. Clicking on the Alerts tab produces no alerts while I know by checking the logs there are jobs that have failed. Yes the alerts are configured.

I have reviewed and ensured the Minimum Rights and Permissions are in place.

Where should I start looking?
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priyasinha



Joined: 03 Jan 2007
Posts: 530

PostPosted: Fri Oct 14, 2011 9:26 am    Post subject: Reply with quote

Hi,

Could you please email all the log files to support@red-gate.com? Refer to this forum post. You should be able to find the log files at \ProgramData\Red Gate\Logs\SQL Monitor 2 or equivalent location depending on your operating system.

Thanks,
Priya
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