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SQL Prompt still installs despite cancelling installation

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Alex Holdsworth



Joined: 13 Sep 2010
Posts: 1

PostPosted: Mon Sep 13, 2010 12:08 pm    Post subject: SQL Prompt still installs despite cancelling installation Reply with quote

Whislt installing the 14 day free trial of SQL Prompt, I decided to install it to a different test machine instead, so clicked on the Cancel button whilst the installer was running.

It appeared to cancel the installation ok, however, it seems that the installer went ahead anyway and installed a system tray icon for "SQL prompt for query analyser", despite advising me that the installation was cancelled.

This may be something to take up with whoever wrote your installer Wink
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Anu Deshpande



Joined: 20 Apr 2009
Posts: 689
Location: Cambridge

PostPosted: Tue Sep 14, 2010 1:51 pm    Post subject: Reply with quote

Many thanks for your post and apologies for inconvenience caused Alex.

I am unfortunately not able to reproduce the problem you described in the above post.

Can you kindly give me more information about your OS?
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Anuradha Deshpande
Product Support
Redgate Software Ltd.
E-mail: support@red-gate.com
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Anu Deshpande



Joined: 20 Apr 2009
Posts: 689
Location: Cambridge

PostPosted: Tue Sep 14, 2010 1:55 pm    Post subject: Reply with quote

Alex,

And also at which step did you cancelled the installation as I am able to reproduce it at very last step of installation and when it is about to complete and then if I click cancel it installs it.

Please let me know your view.
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Anuradha Deshpande
Product Support
Redgate Software Ltd.
E-mail: support@red-gate.com
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Anu Deshpande



Joined: 20 Apr 2009
Posts: 689
Location: Cambridge

PostPosted: Fri Sep 24, 2010 12:36 pm    Post subject: Reply with quote

Many thanks for your patience.

I have logged this issue in our internal tracking system whose tracking id is TBI-326.

I will update you as soon as it is fixed.
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Anuradha Deshpande
Product Support
Redgate Software Ltd.
E-mail: support@red-gate.com
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