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Install Issue on Server 2008

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DanielBritten



Joined: 05 Nov 2007
Posts: 9
Location: Bentonville, AR

PostPosted: Sat Dec 05, 2009 10:36 pm    Post subject: Install Issue on Server 2008 Reply with quote

I am getting the following error while trying to install Backup 5.4 on a Windows 2008 x64 server.
(Thread)
RedGate.ToolbeltInstallerWizard.Engine.SQLToolbeltInstallerException: File 'C:\Users\dbritt01\Local Settings\\RedGate\{A9C5F541-42CB-4285-9C9E-AE53148B641E}\empty.msi' does not exist
.........
Upon click OK, I get:
Error
Toolbelt Installer failed with exit code 0x1.

Can anyone help?
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Linda Hawksworth



Joined: 25 Jun 2007
Posts: 192

PostPosted: Tue Dec 29, 2009 2:53 pm    Post subject: Reply with quote

The SQL Backup team think that Windows file system redirection may be to blame for this. Did you try installing using "Run as administrator"? Also, you will probably have this problem if you are trying to run the toolbelt installer from a mapped or network drive. Can you try running the installer on a local drive?
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Linda Hawksworth



Joined: 25 Jun 2007
Posts: 192

PostPosted: Thu Jan 07, 2010 9:16 am    Post subject: Reply with quote

Further to my previous post, please can you try running the MSI manually. Please download the SQL Backup 5.4 MSI plus a small readme with instructions from:

ftp://support.red-gate.com/patches/SQL_Backup/SQL_Backup_5.4_MSI.zip

Please run the MSI as per the instructions and, if you still have problems, send the install.log file it creates to support@red-gate.com.
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