Hyperbak Insufficient Resources message(s)

[JReitter]

Came in this AM to check backup status, found multiple (60+ , one for each database?) messages as follows:

HyperBac Status Manager
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Insufficient system resources exist to complete the requested service
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I manually restored a database at random and it appears OK, plus all of the backups appear to have run correctly (files are located on the backup disk). The backup disk has plenty of room (backups are using less than 34% of total space available).

Are there any log file(s) I can review to determine the cause of the error? I am suspecting RAM right now (8G total on a 32-bit Windows 2003 server), with Commit Charge Peak that exceeds the physical memory total.

We currently have Hyperbak 5.4.1.5 installed.

Thanks!

[RajK]

I am the support engineer investigating this issue you have raised. I am really sorry that you have run into this issue. This is being looked at via our support system.

I was hoping to get some clarifications in regards to the activity on the system?

1) Has HyperBac been installed on this server recently or has it been running for a while? I am interested in knowing how long has this server been online for with Hyperbac on it?
2) Are you doing backups to local drives or across the network? For eg. is d:\ a mapped drive?
3) Have there any log files been created in the \hyperbac\logs directory?
4) If possible please send me the service.log file (located at \hyperbac\logs directory).
5) Any other files that exist that correspond to the time this issue happened? Are you able to look in the windows application, event and system logs? Are these file available to be sent across to us?
6) Is HyperBac installed in the default location or in a custom location? For eg. c:\ drive?

Thanks for your patience and feedback in this matter.

[RajK]

I am the support engineer investigating this issue you have raised. I am really sorry that you have run into this issue.

I was hoping to get some clarifications in regards to the activity on the system?

1) Has HyperBac been installed on this server recently or has it been running for a while? I am interested in knowing how long has this server been online for with Hyperbac on it?
2) Are you doing backups to local drives or across the network? For eg. is d:\ a mapped drive?
3) Have there any log files been created in the \hyperbac\logs directory?
4) If possible please send me the service.log file (located at \hyperbac\logs directory).
5) Any other files that exist that correspond to the time this issue happened? Are you able to look in the windows application, event and system logs? Are these file available to be sent across to us?
6) Is HyperBac installed in the default location or in a custom location? For eg. c:\ drive?

Thanks for your patience and feedback in this matter.

[RajK]

I am contacting you in regards to this support case.

At this stage I wanted to touch base and check if this issue has happened again? and at what frequency is it occuring?

Is the associated server a VM?

Thanks for your patience and feedback in this matter.