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jonstahura
Joined: 28 Sep 2012
Posts: 11
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 Posted: Thu Nov 08, 2012 10:53 pm Post subject: no values for database |
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I had data for a long time on the buffer page life and other sql values... then it just stopped.. everything is 0...
I check the log and it says everytihng is ok... i am getting machine information.. |
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eddie davis
Joined: 14 Jun 2006
Posts: 796
Location: Red Gate Software
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| Posted: Mon Nov 12, 2012 11:55 am Post subject: |
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Hi
Thank you for your post and sorry that you have encountered a problem. A support call has been created for you, the call reference is F0066634.
Can you please send an e-mail to support@red-gate.com with a more detailed description of the problem with screen shots? Along with a copy of the Base Monitor Log Files attached?
Please include the above call reference number in the subject field of the e-mail. Once we receive the requested information we will be able to investigate your issue.
Many Thanks
Eddie
_________________
Eddie Davis
Technical Support Engineer
Red Gate Software Ltd
E-mail: support@red-gate.com |
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BrianH
Joined: 13 Nov 2012
Posts: 2
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| Posted: Tue May 14, 2013 2:53 pm Post subject: Re: no values for database |
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| jonstahura wrote: |
I had data for a long time on the buffer page life and other sql values... then it just stopped.. everything is 0...
I check the log and it says everytihng is ok... i am getting machine information.. |
I am having a similar problem. Monitor has stopped gathering stats on a server that was previously monitored successfully for over a year. The connection status is monitoring/connected, but the log shows very little activity and metrics are no longer being displayed for this server.
I have removed and readded the server to monitoring (without deleting history) to no effect. Please help!
Brian |
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priyasinha
Joined: 03 Jan 2007
Posts: 485
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| Posted: Wed May 15, 2013 2:13 pm Post subject: |
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Hi Brian,
Could you please get in touch with support at support@red-gate.com? Also, please include log files in the email.
Thanks,
Priya |
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