Cleared Alerts are No Longer Visible

[dboy360]

Good Morning,

We've been having a problem since SQL Monitor 3.0 (at least) where after we clear an alert, it's no longer visible. By that I mean, if we change the filter to show cleared alerts, it doesn't display all of the cleared alerts.

We're currently working through an issue with a vendor where we have multiple deadlocks for instance. Overnight, there may be several hundred that occur. After reviewing for patterns and such, we mark them as cleared. The problem occurs if we want to get a look at them again, and we change the filter to show cleared events, only a small subset of alerts are displayed.

Am I missing something? I figured I'd start by asking here before entering a support ticket.
_________________
Daniel Frederick II
Database Developer/Analyst
Four Seasons Produce, Inc
Email: danf@fsproduce.com

[priyasinha]

Hello,

What is your purge policy?

Also, could you email screen shot at priya.sinha@red-gate.com?

Thanks,
Priya

[dboy360]

Thanks for your response Priya.

I just sent a screen shot of our purge configuration to the email in your post. Did you want a screen shot of the alerts?
_________________
Daniel Frederick II
Database Developer/Analyst
Four Seasons Produce, Inc
Email: danf@fsproduce.com

[priyasinha]

Thanks Daniel. Yes, I have received your email and replied you back. Can we please have screen shot of the alert inbox please with filters selected.

Thanks,
Priya