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App crash when launching the profiler

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samgan



Joined: 06 Jul 2012
Posts: 3

PostPosted: Fri Jul 06, 2012 8:51 am    Post subject: App crash when launching the profiler Reply with quote

Hi

I just purchased a license of the profiler and as soon as I launch it it crashes.

I tried running normally and as adminisitrator but no changes.

Environment is Win7 Pro x64 SP1

Code:

Faulting application name: RedGate.MemoryProfiler.UI.exe, version: 7.4.0.41, time stamp: 0x4f8402e7
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc0000005
Fault offset: 0x000007ff001fdefa
Faulting process id: 0xec4
Faulting application start time: 0x01cd5b4afe4bb3b0
Faulting application path: C:\Program Files\Red Gate\ANTS Memory Profiler 7\RedGate.MemoryProfiler.UI.exe
Faulting module path: unknown
Report Id: 3cec9cdc-c73e-11e1-88f8-f46d0457f045


More

Code:

Version=1
EventType=APPCRASH
EventTime=129860340580967658
ReportType=2
Consent=1
UploadTime=129860340581187670
ReportIdentifier=ec64f651-c73d-11e1-88f8-f46d0457f045
IntegratorReportIdentifier=ec64f650-c73d-11e1-88f8-f46d0457f045
Response.BucketId=65192377
Response.BucketTable=4
Response.type=4
Sig[0].Name=Application Name
Sig[0].Value=RedGate.MemoryProfiler.UI.exe
Sig[1].Name=Application Version
Sig[1].Value=7.4.0.41
Sig[2].Name=Application Timestamp
Sig[2].Value=4f8402e7
Sig[3].Name=Fault Module Name
Sig[3].Value=StackHash_2264
Sig[4].Name=Fault Module Version
Sig[4].Value=0.0.0.0
Sig[5].Name=Fault Module Timestamp
Sig[5].Value=00000000
Sig[6].Name=Exception Code
Sig[6].Value=c0000005
Sig[7].Name=Exception Offset
Sig[7].Value=000007ff001edefa
DynamicSig[1].Name=OS Version
DynamicSig[1].Value=6.1.7601.2.1.0.256.48
DynamicSig[2].Name=Locale ID
DynamicSig[2].Value=1033
DynamicSig[22].Name=Additional Information 1
DynamicSig[22].Value=2264
DynamicSig[23].Name=Additional Information 2
DynamicSig[23].Value=2264db07e74365624c50317d7b856ae9
DynamicSig[24].Name=Additional Information 3
DynamicSig[24].Value=875f
DynamicSig[25].Name=Additional Information 4
DynamicSig[25].Value=875fa2ef9d2bdca96466e8af55d1ae6e
UI[2]=C:\Program Files\Red Gate\ANTS Memory Profiler 7\RedGate.MemoryProfiler.UI.exe
UI[3]=ANTS Memory Profiler has stopped working
UI[4]=Windows can check online for a solution to the problem.
UI[5]=Check online for a solution and close the program
UI[6]=Check online for a solution later and close the program
UI[7]=Close the program
LoadedModule[0]=C:\Program Files\Red Gate\ANTS Memory Profiler 7\RedGate.MemoryProfiler.UI.exe
LoadedModule[1]=C:\Windows\SYSTEM32\ntdll.dll
LoadedModule[2]=C:\Windows\SYSTEM32\MSCOREE.DLL
LoadedModule[3]=C:\Windows\system32\KERNEL32.dll
LoadedModule[4]=C:\Windows\system32\KERNELBASE.dll
LoadedModule[5]=C:\Windows\system32\ADVAPI32.dll
LoadedModule[6]=C:\Windows\system32\msvcrt.dll
LoadedModule[7]=C:\Windows\SYSTEM32\sechost.dll
LoadedModule[8]=C:\Windows\system32\RPCRT4.dll
LoadedModule[9]=C:\Windows\Microsoft.NET\Framework64\v4.0.30319\mscoreei.dll
LoadedModule[10]=C:\Windows\system32\SHLWAPI.dll
LoadedModule[11]=C:\Windows\system32\GDI32.dll
LoadedModule[12]=C:\Windows\system32\USER32.dll
LoadedModule[13]=C:\Windows\system32\LPK.dll
LoadedModule[14]=C:\Windows\system32\USP10.dll
LoadedModule[15]=C:\Windows\system32\IMM32.DLL
LoadedModule[16]=C:\Windows\system32\MSCTF.dll
LoadedModule[17]=C:\Windows\Microsoft.NET\Framework64\v4.0.30319\clr.dll
LoadedModule[18]=C:\Windows\system32\MSVCR100_CLR0400.dll
LoadedModule[19]=C:\Windows\assembly\NativeImages_v4.0.30319_64\mscorlib\6087fce8f76d9af69af496cb10b7d1ee\mscorlib.ni.dll
LoadedModule[20]=C:\Windows\system32\ole32.dll
LoadedModule[21]=C:\Windows\system32\CRYPTBASE.dll
LoadedModule[22]=C:\Windows\system32\uxtheme.dll
LoadedModule[23]=C:\Windows\Microsoft.NET\Framework64\v4.0.30319\nlssorting.dll
LoadedModule[24]=C:\Windows\system32\CRYPTSP.dll
LoadedModule[25]=C:\Windows\system32\rsaenh.dll
LoadedModule[26]=C:\Windows\Microsoft.NET\Framework64\v4.0.30319\clrjit.dll
LoadedModule[27]=C:\Windows\system32\OLEAUT32.dll
LoadedModule[28]=C:\Windows\system32\RpcRtRemote.dll
LoadedModule[29]=C:\Program Files\Red Gate\ANTS Memory Profiler 7\RedGate.Profiler.Tools.dll
LoadedModule[30]=C:\Windows\assembly\NativeImages_v4.0.30319_64\System\935aea6e7eae16674abdd96a68ec97af\System.ni.dll
LoadedModule[31]=C:\Windows\assembly\NativeImages_v4.0.30319_64\System.Xml\28ca4f076264ab07f1d00a6c9623dc49\System.Xml.ni.dll
LoadedModule[32]=C:\Windows\assembly\NativeImages_v4.0.30319_64\System.Drawing\1225ef41527a975de83f22328d0a3b93\System.Drawing.ni.dll
LoadedModule[33]=C:\Windows\assembly\NativeImages_v4.0.30319_64\System.Windows.Forms\e883d90a0210bf99ca88f3b4ade53a24\System.Windows.Forms.ni.dll
LoadedModule[34]=C:\Windows\system32\VERSION.dll
LoadedModule[35]=C:\Program Files\Red Gate\ANTS Memory Profiler 7\log4net.dll
LoadedModule[36]=C:\Windows\assembly\NativeImages_v4.0.30319_64\System.Configuration\6aea67f24827961ce1d48356715389d8\System.Configuration.ni.dll
LoadedModule[37]=C:\Windows\assembly\NativeImages_v4.0.30319_64\System.Core\b64f213e823a591607c45fac4997801e\System.Core.ni.dll
LoadedModule[38]=C:\Windows\system32\shfolder.dll
LoadedModule[39]=C:\Windows\system32\SHELL32.dll
LoadedModule[40]=C:\Windows\assembly\NativeImages_v4.0.30319_64\System.DirectorySer#\3a737af86a6a819af97a6d1a04c0e944\System.DirectoryServices.ni.dll
LoadedModule[41]=C:\Windows\assembly\NativeImages_v4.0.30319_64\System.Xml.Linq\307eea660f877dc40ae90882ce554757\System.Xml.Linq.ni.dll
LoadedModule[42]=C:\Windows\assembly\NativeImages_v4.0.30319_64\System.ServiceProce#\ca5505a49a075ee7ad2535f89d9ea992\System.ServiceProcess.ni.dll
LoadedModule[43]=C:\Program Files\Red Gate\ANTS Memory Profiler 7\RedGate.Shared.Utils.dll
LoadedModule[44]=C:\Program Files\Red Gate\ANTS Memory Profiler 7\DevExpress.Utils.v10.1.dll
LoadedModule[45]=C:\Windows\WinSxS\amd64_microsoft.windows.gdiplus_6595b64144ccf1df_1.1.7601.17825_none_2b253c8271ec7765\gdiplus.dll
LoadedModule[46]=C:\Windows\system32\WindowsCodecs.dll
LoadedModule[47]=C:\Windows\WinSxS\amd64_microsoft.windows.common-controls_6595b64144ccf1df_5.82.7601.17514_none_a4d6a923711520a9\comctl32.dll
LoadedModule[48]=C:\Windows\WinSxS\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_fa396087175ac9ac\comctl32.dll
LoadedModule[49]=C:\Windows\system32\dwmapi.dll
State[0].Key=Transport.DoneStage1
State[0].Value=1
State[1].Key=DataRequest
State[1].Value=iData=1/nDumpFile=//Upload//iCab//651d120ced0f4bc8991606983f21e6e6.cab/nDumpServer=watson.microsoft.com/nResponseServer=watson.microsoft.com/nResponseURL=//dw//StageFour64.asp?iBucket=65192377&szCab=651d120ced0f4bc8991606983f21e6e6.cab&EventType=AppCrash64&BucketHash=5b75d788ddad4dfa2c6ef76eccb1cde3&MID=9A9C1F57-399F-4A5D-9F16-3F855372BD28/nBucket=65192377/nBucketTable=4/nResponse=1/n
FriendlyEventName=Stopped working
ConsentKey=APPCRASH
AppName=ANTS Memory Profiler
AppPath=C:\Program Files\Red Gate\ANTS Memory Profiler 7\RedGate.MemoryProfiler.UI.exe
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james.billings



Joined: 16 Jun 2010
Posts: 1115
Location: My desk.

PostPosted: Mon Jul 09, 2012 2:33 pm    Post subject: Reply with quote

Thanks for your post.
Could you confirm, does this error occur when launching the profiler itself (i.e. before you do anything) or when you launch the application you wish to profile?
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samgan



Joined: 06 Jul 2012
Posts: 3

PostPosted: Fri Jul 20, 2012 9:12 am    Post subject: Reply with quote

Yes correct. It's the profiler that crashes.
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james.billings



Joined: 16 Jun 2010
Posts: 1115
Location: My desk.

PostPosted: Mon Jul 23, 2012 1:12 pm    Post subject: Reply with quote

Thanks for your reply. If the profiler itself is crashing then it's a little unusual, and may indicate something amiss on the machine itself. Out of curiosity, have you tried it on another computer so we can narrow it down to a problem on this specific machine? The "0xc0000005" error code is a fairly generic one IIRC, and can sometimes indicate a problem within the .NET Framework. If you can ensure that .NET 3.5 SP1 is installed, it's a good first step, and if it is, try a repair (I think on Windows 7 this means removing and re-adding it via the "Windows Features" facility)
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samgan



Joined: 06 Jul 2012
Posts: 3

PostPosted: Tue Jul 24, 2012 7:39 am    Post subject: Reply with quote

Hi,

yes, the problem is machine specific. Everything works fine in other physical and virtual environments. I tried re-installing 3.5 as you mentioned, but it still crashes.
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james.billings



Joined: 16 Jun 2010
Posts: 1115
Location: My desk.

PostPosted: Tue Jul 24, 2012 6:49 pm    Post subject: Reply with quote

Thanks - I don't think we can suggest much more here unfortunately. I've got a couple of colleagues to also check over your error and there's many causes - such as a corrupt .NET framework (although you did repair this a different version may have the issue), a possibly corrupt NGen image, or dozens of other things.
It may well require a re-image of the machine to get it working though, unfortunately.
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